Retail Customer Service Associate

Job Description

Job Description

Ready to start an amazing career?
The UPS Store in Herndon, Virginia, is looking for hard-working, customer-friendly, and motivated individuals to join our team. We are one of the leading UPS Store locations in Virginia and take pride in delivering top-notch service in a fast-paced, supportive environment.

As a Customer Service Associate, you’ll be the face of our store — helping customers with shipping, packaging, printing, mailbox services, and more. This is a great opportunity for someone who enjoys working with people, takes initiative, and thrives in a retail setting.

Key Responsibilities:

• Provide outstanding customer service

• Handle customer inquiries and complaints

• Assist customers with shipping, packaging, and printing needs

• Operate POS systems and handle cash and credit card transactions

• Maintain a clean, organized, and professional work environment

• Help with restocking supplies and keeping the store orderly

• Troubleshoot and resolve product issues and concerns

Qualifications:

• Prior retail/customer service experience preferred

• Basic computer and typing skills

• Fluent in English (bilingual in Spanish is a plus!)

• Strong communication and interpersonal skills

• Friendly, professional, and reliable work ethic

• Ability to prioritize and multitask

• Must be available to work on weekends

If you're a team player who takes pride in helping others and wants to grow with a successful, customer-focused business, we’d love to hear from you!