Case Worker

Case Worker

The Case Worker (CW) fields requests (calls, emails, and in-person meetings) for financial assistance from community members in a professional, compassionate manner for determining client eligibility for LiftUp programs. The CW explores potential eligibility for referral to other community resources, responds to those requesting support, and at times, acts as a liaison with other human resource agencies, vendors, etc.

Key responsibilities include:

• Providing courteous, compassionate, and professional customer service to clients, community partners, and prospective clients
• Managing intake, client eligibility, approvals, and payment requests in a timely manner while maintaining accurate records
• Adhering to and enforcing department and organization policies
• Maintaining confidentiality

Essential duties include:

• Serving as the first point of contact for LiftUp's Emergency Assistance Programs, and providing initial information and forms to begin the financial assistance process
• Working onsite and digitally to handle client intake process, ensuring that necessary paperwork is completed and data is entered into client assistance database
• Assisting fellow Case Worker(s) to field Community Support inquiries and voucher requests or make other contacts as needed
• Communicating with Food Bank Manager to learn of ongoing food support efforts (ex: Thanksgiving, food delivery, etc.) available to clients
• Fostering and maintaining positive working relationships with fellow staff, volunteers, and community constituents
• Attending staff meetings and relevant community meetings as needed
• Maintaining and reporting data related to inquiries, fund type, amount dispersed, etc. needed for community and board reporting
• Maintaining client files and records
• Occasional grant writing and presentations to local giving circles for specific clients
• Occasional attendance at community events to represent LiftUp and provide information about Community Support programs
• Following all LiftUp health and other safety protocols
• Other duties as requested

Minimum requirements include:

• Degree in social work preferred, but not required
• Prior case management experience preferred
• Ability to speak Spanish preferred, but not required
• Familiarity with Microsoft Office Suite and Google docs/sheets
• Learn Google Voice integrations and faxing procedure
• Excellent interpersonal and communication skills and ability to maintain confidentiality
• Ability to work comfortably with people from various socioeconomic, racial, and cultural backgrounds with compassion and respect
• Ability to meet deadlines, be self-motivated, self-disciplined and organized
• Ability to multi-task in a fast-paced environment
• Background Check Required

Benefits

Health Insurance, Paid Holidays, Paid Vacation, Sick Days, 401(k), short- and long-term disability plan, supplemental insurance, group term life insurance

How to Apply

Onsite job description and application at LiftUp, 2125 Curve Court, Steamboat Springs. Or online at > who we are > employment.

Employment application, resume, cover letter required.

More information at View email address on click.appcast.io or View phone number on click.appcast.io.