Bank IT Help Desk Specialist
Southwest
- Bank IT Help Desk SpecialistWayland - Odessa, TX 79762## OverviewPosition TypeFull Time## Description**Job Purpose**The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, maintaining accurate support records, and ensuring minimal disruptions to daily banking operations. The technician will work collaboratively with internal teams and external vendors, while also contributing to IT projects, documentation, and user education.**Key Responsibilities*** Technical Support: Provide frontline IT support for hardware, software, printers, phones, mobile devices, banking systems, and network issues for both local and remote users.* Issue Resolution: Troubleshoot and resolve technical problems efficiently; escalate complex issues to higher-tier IT staff or vendors as needed.* User Training: Assist users in learning and navigating IT tools; create basic training documents or user-friendly guides.* System Maintenance: Perform routine IT maintenance tasks such as software updates, patching, system reboots, and antivirus checks.* Hardware & Software Procurement: Assist in acquiring, setting up, and configuring new computers, peripherals, and software for employees.* Ticket Management: Log, prioritize, and manage incoming support requests using the designated IT ticketing system; track and follow up on open items.* Communication: Translate complex technical information into understandable language for end-users; provide clear and timely updates on issue resolution.* Collaboration: Work with internal IT teams and external vendors to coordinate upgrades, troubleshoot shared issues, and implement system enhancements.* Documentation: Maintain up-to-date records of IT support tickets, system configurations, processes, and resolutions to build a reliable knowledge base.* Special Projects: Participate in IT projects including software rollouts, system migrations, and infrastructure improvements.* Other Duties as Assigned: Support departmental or company-wide technology initiatives and tasks as requested.## Qualifications**Education / Qualifications / Experience*** High School Diploma or equivalent required; Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred.* 1–2 years of experience in IT help desk or technical support role preferred.* Strong understanding of Microsoft Windows, Office 365, remote support tools, and networking fundamentals.* Experience with ticketing systems and basic documentation practices.* Banking or financial industry experience a plus.**Physical Requirements*** Prolonged periods sitting at a desk and working on a computer.* Must be able to lift up to 25 pounds at times.* Occasional travel between bank locations may be required.* Must be able to bend, crouch, and crawl when installing or troubleshooting hardware.* Manual dexterity to operate tools, computers, and standard office equipment.
- J-18808-Ljbffr Southwest
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Bank IT Help Desk Specialist in Brooklyn, NY vacancy
- Cornerstone Home Lending, a division of Cornerstone Capital Bank, is seeking an Empower Help Desk specialist to assist end users with Empower related issues using the ticketing system. You will ensure proper functionality, set up credentials, and document outcomes in real...Suggested
- United Community Banks Inc. is seeking a Services Technician III for the Service Desk to handle complex tickets and provide high-quality end-user support for IT systems across multiple branch locations. The role emphasizes collaboration with Systems Analysts, Engineering...Suggested
- ...U.S. Bank is seeking a Software Technical Support Representative for its remote role across the United States. You will respond to end-user inquiries and resolve issues related to telecommunications networks, hardware, and core business applications. In this role, you...SuggestedRemote workShift workAfternoon shiftEarly shift
U.S. Bank
Brooklyn, NY3 days ago $22 - $24 per hour
...Job Title: IT Technical Support Role Work Arrangement: Hybrid Client Industry: Banking Duration: 12-18 Months Schedule: Monday to Friday, 8 AM - 5 PM MST / CST Key Responsibilities: Provide technical support for MS applications, proprietary systems, and hardware/software...SuggestedHourly payTemporary workMonday to FridayCollabera
Brooklyn, NY2 days ago$65k - $75k
...Support team, you will be tasked with providing branch banking product and services support to Navanta bank... ...heart, soul, and extraordinary service. From Managed IT to Core Banking, CRM, and Advisory Services, Navanta helps institutions simplify complexity, reduce risk, and...SuggestedFull timeWork experience placementWork at officeRemote workMonday to Friday- Collabera, a global talent solutions company, seeks an Entry Level IT Support in Chandler, AZ. This hybrid role requires four days onsite weekly, with standard hours 8:00 AM-5:00 PM Arizona Time, Monday to Friday, to support internal users by phone and live chat. You’ll...Monday to Friday
- ...we build the future of global banking. If that sounds like you, let’s... ...next. About the team Airwallex IT Operations is the first port of... ...call for employees when they need help or have an issue with... ...provide services across our service desk, over chat, and face to face and...For contractorsWork at officeRemote workWorldwideShift work
Airwallex
Brooklyn, NY3 days ago - First Commonwealth Bank in Indiana, PA is seeking an Application Specialist for Electronic Banking to balance ledgers and support DDA accounts, plus coordinate client data exchanges. The role applies to telecommunication-eligible tasks in PA/OH and requires a high school...Remote job
- ...Provides 7x24 support as needed. Bona Fide Occupational Qualifications Minimum of one (1) to three (3) years of IT experience preferred; experience in banking industry is a plus. Experience with Microsoft Office products and network technologies are required; Experience...Work at office
$25 - $27 per hour
Cash Applications Specialist - Part-Time Pay from $25 to $27 per hour 2200 S. Lakeside Drive, Waukegan, IL 60085 Do you thrive on accuracy... .... A bachelor’s degree is preferred. Accounts receivable or banking experience a plus. Proficient in Microsoft Word and Excel....Hourly payPart timeLocal areaMonday to Friday- Hallswater in Wichita, KS is seeking a detail-oriented Cash Applications Specialist. You will post daily payments (checks, ACH, wire) and reconcile postings against bank activity. This role excludes AR, billing, or collections duties. The position is onsite Monday-Friday...Daily paidMonday to Friday
- Application Specialist - Electronic Banking Job Category : Business Operations Requisition Number : APPLI008419 Posted : August 10, 2026 Full-Time Locations Showing 1 location Mack Bldg - 1st Floor 614 Philadelphia Street Indiana, PA 15701, USA Mack Bldg - 1st Floor...Full timeRemote work
- First Commonwealth Bank in Indiana, PA is seeking an IT Support Technician to install and support devices across the region. You will resolve issues on PCs, network hardware, and applications, and assist with software/hardware rollouts. The role may require non-traditional...
- Job Description Summary Helps end-users resolve issues with computer hardware or software.... ...diagnoses problems and identifies solutions with IT equipment and applications. Job... ...management, capital markets, asset management, banking and other services to individuals,...Work experience placementWork at officeRemote workShift workNight shift3 days per week
$27.5 - $36.68 per hour
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life...Temporary workWork at officeLocal area3 days per week$88k - $100k
...movement of digital money across traditional banking systems and digital asset networks. They... ...for partner financial institutions, helping diagnose, troubleshoot, and resolve operational... ..., operations, and engineering, making it ideal for candidates who enjoy solving...Full timeRemote workFlexible hours$65k - $75k
...an accommodation or an alternative application process. IT Support Associate (Help Desk Technician) Staff Professional Main Office, Glens Falls, NY... ...federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4...Work at officeLocal areaImmediate startFlexible hoursNight shiftWeekend workAfternoon shift$67k - $88k
...teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About The Team... ...By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards....WorldwideShift work$65k - $85k
Description At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our... ...associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. IT Staff Auditor II Sunflower Bank, N.A. is looking for an energetic...Full timeFlexible hours- ...key business support partner across the mortgage business line Help drive operational excellence and process improvements Support project... ...or related experience Mortgage servicing, mortgage operations, banking operations, or financial services experience Strong project...Work experience placementWork at office
- Chenega MIOS is seeking a VIP Help Desk Analyst in Arlington, VA to deliver high-quality IT support to VIP federal personnel, including on-site hardware, software, and network services. You'll manage incidents, document changes in Jira Service Management, and coordinate...
$29 - $34 per hour
...: Reporting to the Director of Information Technology, the IT Helpdesk Specialist will provide Helpdesk support for all employees at Maverick... ...technical guides, SOPs, and knowledge base articles to support Help Desk operations. Assist with endpoint security compliance,...Permanent employmentWork at officeRemote work- Maverick Payments is seeking an IT Helpdesk Specialist to provide Tier I-III support for our employees in a hybrid role. You will install computing hardware, assist with onboarding/offboarding, and troubleshoot Windows, macOS, and mobile devices. The ideal candidate has...
- American Baler Co. is seeking an IT Associate to provide frontline help desk support for employees across the organization, handling day-to-day technology issues with a customer-focused approach. This on-site role at the Baxley location involves logging requests, troubleshooting...
- Summary This position works with the IT Manager to handle overall IT functions for the Bank, including but not limited to, help desk tickets, remote access, monitoring servers, managing VOIP system, and will serve as computer support for employees. Duties Evaluates expansions...Remote work
$40k
...Zachary Piper Solutions seeks a Help Desk Specialist to join a Federal Program in Annapolis Junction, MD. The role involves triaging, researching, and resolving user questions about the program and systems. Ideal candidates have 1+ years of Helpdesk/Service Desk experience...Zachary Piper Solutions
Brooklyn, NY23 hours ago- ...supporting our end users and the internal IT team. You will be responsible for administration... ...through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and... ...team-oriented environment while becoming a helpful resource to your co-workers Benefits: At The...Local area
Bay Converting Inc
Brooklyn, NY3 days ago - ...ViziRecruiter,LLC. in Springfield, Illinois seeks a Help Desk Technician to provide technical support to clients, analyze issues, and resolve problems with PCs, servers, printers, and software. You will diagnose incidents, document steps, and communicate solutions clearly...Remote work
ViziRecruiter
Brooklyn, NY1 day ago $25 per hour
...let us know. For our Lakewood office, we are searching for a Help Desk Support Specialist, mainly focused on providing technical support for our... ...portal requests, voice messages, and walk-up support within the IT Service Management system. Make recommendations to reduce...Work at officeWork from homeMonday to FridayFlexible hoursPostNet
Brooklyn, NY1 day ago- Federal Home Loan Bank of Pittsburgh is seeking a Technical Communications Associate II to transform complex information into clear, user‑friendly documentation, including policies, guides, and manuals. You will collaborate with multiple business units to align materials...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bank IT Help Desk Specialist. Be the first to apply!
Related searches
- IT technician Brooklyn, NY
- senior IT support specialist Brooklyn, NY
- it technical specialist Brooklyn, NY
- IT specialist Brooklyn, NY
- entry level IT support specialist Brooklyn, NY
- IT support specialist Brooklyn, NY
- computer operator Brooklyn, NY
- executive IT support specialist Brooklyn, NY
- operations support technician Brooklyn, NY
- product support technician Brooklyn, NY