Senior Care Navigator

Function:

The Senior Care Navigator provides leadership and day-to-day oversight of the Care Navigation team at their assigned office location by. The Senior Care Navigator also works to support individuals accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. This role ensures care navigation services are delivered in a timely, person-centered manner and align with Certified Community Behavioral Health Clinic (CCBHC) standards. The Senior Care Navigator supports team performance, monitors service quality and outcomes, and collaborates with clinical leadership, case management teams, and community partners to reduce barriers and improve client engagement, continuity of care, and long-term stability.

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Provides direct supervision, training, coaching, and support for Care Navigators and related support staff at their assigned office location.
2. Assigns and monitors daily workflow, intake coverage, referral follow-up, and client engagement responsibilities.
3. Ensures coverage for in-person, telehealth, outreach, and administrative navigation needs.
4. Conducts regular individual supervision meetings and team meetings to support accountability and professional growth.
5. Participates in hiring, onboarding, and evaluation processes for care navigation staff.
6. Supports staff development through performance feedback, corrective action when needed, and recognition of effective work.
7. Ensure that Care Navigation services are delivered consistently, efficiently, and in alignment with set standards and agency expectations
8. Monitors team productivity, documentation compliance, timeliness of follow-up, and client service outcomes.
9. Reviews client records and documentation in the EHR to ensure accuracy, completeness, and compliance with agency and payer requirements.
10. Supports data collection, outcome tracking, Continuous Quality Improvement (CQI) efforts, and reporting requirements.
11. Identifies service gaps, unmet client needs, and barriers to care; develop solutions and recommend process improvements.
12. Provide care coordination and direct navigation support for high-need clients, complex cases, crises, urgent needs, and coverage gaps across in-person, phone, and telehealth settings.
13. Oversee client screening and intake processes, ensuring eligibility is assessed, required forms/consents/releases are completed accurately and promptly, and clients receive education on services, rights, grievance procedures, and community resources.
14. Connect clients to services and reduce barriers, coordinating access to behavioral health, primary care, and community supports with follow-up, addressing transportation, housing, employment, insurance, and documentation needs, and collaborating with clinical/crisis/case management teams on individualized care planning and risk escalation.
15. Supports Care Navigators and staff in safety planning, stabilization resources, transitions, discharges, and continuity of care follow-up.
16. Maintains strong working relationships with internal departments and community partners to ensure coordinated access to services.
17. Represents the Care Navigation team in treatment team meetings, case reviews, and program planning discussions.
18. Participates in community outreach events and supports rotating crisis/on-call efforts as directed.
19. Ensures timely and accurate documentation of client interactions, progress notes, referrals, and care plan updates in the EHR.
20. Tracks outcomes using agency-approved tools and supports reporting requirements.
21. Supports scheduling coordination, internal communications, and adherence to agency policies and procedures.
22. All other duties assigned.

Working conditions/environment:

1. The schedule is typically Monday – Friday, day shift. Shifts could vary depending on client and organizational needs.
2. This position will oversee Care Navigators from our NKY office and Georgetown office.
3. Holidays, weekends, and extra hours may occasionally be required.
4. A fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
5. This position is office-based with extensive computer usage.
6. Occasional regional travel to meet clients and attend partner meetings.
7. Maintains a positive, professional attitude contributing to a supportive work environment.

minimum job requirements:

High School Diploma or equivalent is required.
A Degree (Associate or Bachelor) in healthcare, social services, or a related field from an accredited school/university is preferred.

Knowledge of community resources, health systems, and behavioral health navigation is required.
Experience in behavioral health, case management, or community navigation is strongly preferred.

Must be at least 21 years of age.
Must have excellent time management and organizational skills.
Must have excellent communication and conflict-resolution/de-escalation skills.
Must maintain a valid Driver’s License and insurability.
Technical requirements include proficiency with telehealth platforms, Microsoft Word, Excel, PowerPoint, and any other applications the organization or regulatory agencies use.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write, and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Successful completion of Excellent Foundations.
Maintain 40 hours of annual training.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell.  The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs.  The employee is occasionally required to climb, balance, or run.  The employee must frequently lift and/or move up to 20 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 

Supervisory Requirements:

Direct supervision of the Care Navigation team and other assigned support staff at assigned office location.

This position is eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!