Senior D365 FSCM Sales & Customer Service Workstream Lead 3664737

Job Description

Job Description

Be Part Of A Dynamic Team

Join a global manufacturing organization in the middle of a major Microsoft Dynamics 365 transformation spanning multiple business units and locations. The organization has already begun deploying D365 across its operations and is now progressing through a large U.S. rollout involving seven locations, followed by additional international and acquisition-driven deployments.

The ERP team brings extensive business and operational knowledge and is continuing to move away from heavily customized legacy processes toward a more standardized D365 environment. This role will add stronger functional ERP expertise to the team, with a particular focus on Sales, Customer Service, order management, pricing, and related commercial processes.

What's In Store For You

• Join a large-scale D365 implementation during the transition from build into validation, UAT, cutover, and hypercare.
• Support the Sales and Customer Service functional workstream within D365 Finance & Supply Chain Management.
• Work closely with business stakeholders, internal ERP leadership, technical teams, and the external implementation partner.
• Help improve how the organization uses standard D365 functionality and reduce unnecessary customization.
• Gain exposure to future ERP rollouts supporting international operations and newly acquired businesses.

Work in one of the following locations:

• Clemmons, NC
• Mocksville, NC
• Phoenix, AZ

How You Will Make An Impact

• Support the Sales and Customer Service workstream within Microsoft Dynamics 365 Finance & Supply Chain Management.
• Serve as a functional link between business users, ERP leadership, technical resources, and the implementation partner.
• Configure and support D365 functionality related to Sales & Marketing, order processing, quoting, pricing, customer management, and related workflows.
• Help translate business requirements into practical D365 solutions.
• Recommend standard D365 capabilities before pursuing unnecessary customization.
• Support complex pricing structures, including layered discounts, customer-specific pricing, and seasonal purchasing programs.
• Participate in conference room pilots, solution validation, defect remediation, UAT, cutover, and post-go-live hypercare.
• Assist with business process refinement and help users adopt new D365 processes.
• Support integrations with surrounding applications such as Salesforce, Magento/eCommerce, EDI platforms, and other enterprise systems.
• Stay current with Microsoft D365 functionality and identify opportunities to improve processes using native platform capabilities.
• Help build stronger internal D365 knowledge as the organization gradually reduces reliance on outside consultants.
• Support future ERP deployments and onboarding of newly acquired businesses.

Do You Bring Proven Success Supporting D365 Sales and Order Management?

• 7+ years of ERP functional, Business Analyst, or Functional Consultant experience, including meaningful hands-on Microsoft Dynamics 365 Finance & Operations / Finance & Supply Chain Management experience.
• Strong recent experience with D365 Sales & Marketing, Sales Order Management, Customer Service business processes, or related Order-to-Cash functionality.
• Hands-on experience supporting quoting, order processing, customer setup, pricing, discounts, or related commercial workflows within D365.
• Experience with complex pricing environments is strongly preferred, including layered discounts, customer-specific pricing, promotions, or similar pricing structures.
• Experience with Pricing Management, Unified Pricing Management, Rebate Management, or comparable D365 functionality is highly desirable.
• Ability to configure D365 functionality directly rather than working only in requirements gathering or project coordination.
• Strong understanding of fit-gap analysis and the ability to recommend standard D365 functionality where appropriate.
• Experience supporting D365 implementations through testing, UAT, deployment, cutover, and hypercare.
• Ability to work with business users to understand current processes, identify gaps, and recommend practical ERP solutions.
• Strong communication skills and confidence working across business and technical teams.
• Experience supporting integrations with Salesforce, eCommerce platforms, EDI solutions, or similar enterprise applications is helpful.
• Experience with Microsoft Power Platform is preferred.
• Microsoft Dynamics 365 certifications are preferred.
• Manufacturing experience is helpful but not required.
• Ability to travel periodically for major deployment activities.