Assistant Manager: Product Sales & Services - Hourly

Assistant Manager: Product Sales & Services - HourlyLocation: Truckee, CA, US Company: Northstar California Resort Shift Type: Winter Seasonal 2026/2027 Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral ProgramTo Learn More, please review the Benefits Eligibility SummaryJob SummaryThe Assistant Manager is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while leading a team of agents, greeters, and leads. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests.serving as the gateway to every epic adventure across our resorts.Job SpecificationsStarting Wage: $25.00 /hr- $28.60 /hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: NoJob ResponsibilitiesUnderstand and execute the vision, strategy, and roadmap for the evolution of in-resort Guest Service Delivery, across people, processes, and technology, to support an Experience of a Lifetime for every guest. Foster a guest-centric mindset and environment, ensuring exceptional service delivery at every stage of the guest journey through Epic Service. Lead teams in embracing and representing the resort brand and culture at every step of the guest journey—from purchase to wayfinding to departure. Design, implement, and continuously refine processes and reporting to effectively manage operations, uphold service standards, and optimize quality and efficiency. Serve as a trusted, consultative partner to resort leaders and line-of-business teams (Ski & Snowboard School, Scanning, and others), using strong communication and active listening to scale and enhance service delivery. Monitor labor and service trends to identify opportunities for continuous improvement—enhancing processes, elevating service quality, and driving operational efficiency. Build and lead a high-performing team culture centered on accountability, results, guest service excellence, and leadership development to support career growth and progression. Champion a collaborative and inclusive Guest Services culture through strong partnership with peers across the organization. Develop a deep talent bench by elevating high-potential employees, strengthening succession planning, and investing in ongoing development. Lead with authenticity and intention—demonstrating strong self-awareness, decisiveness, humility, and a passion for results. Act as a role model with energy, resilience, agility, and a commitment to continuous personal leadership growth. Inspire trust and connection across all levels of the organization through clear communication, emotional intelligence, and a global mindset. Empower teams through autonomy while maintaining accountability, building both organizational capability and individual growth. Drive performance and embrace change with courage and innovation—navigating complexity and overcoming challenges to deliver meaningful, lasting impact. Consistently align team priorities, set clear expectations, and coach team members to achieve their best performance while supporting ongoing development. Lead and foster a safe, respectful environment by maintaining awareness, proactively addressing concerns, and ensuring appropriate escalation when needed. Perform other duties as assigned.Job RequirementsHigh School Diploma or GED Equivalent required; some college preferred 3-5 years relevant experience 1-2 years leadership experience, managing teams Proven ability to lead and inspire a team with a focus on team engagement and development Strong operational management capabilities and experience managing large delivery focused teams, both internal and external Ability to set strategic vision and operationalize the vision into an execution plan/roadmap Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism Adherence to safety standards and procedures as a core company value. Strong attention to detail and high work standards in support of accurate, flawless delivery The expected pay range is $25.00 /hr- $28.60 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.