Policy Coordinator

Job Profile Outreach Analyst 2 Job Family Outreach Programs Time Type Full time Minimum Qualifications Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description Under the leadership of the Office of the Dean of Students, Tempe, the Advocacy Coordinator Senior provides direct support and engagement to students, faculty, staff, families, and other community members to develop supportive action plans for students experiencing circumstances that may interfere with their academic success. The Advocacy Coordinator Senior manages a complex caseload of students in collaboration with student services and academic partners, with the goal of creating individualized success plans by connecting students with appropriate campus and community services and resources. This position reports directly to the Director of Student Advocacy and Assistance and is based on the Tempe campus, and will support all ASU students. Salary $55,000 per year What’s in it for you Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options) Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. Low-cost health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. ASU Discounts to sports/events along with discounts with ASU partnerships. Currently hiring for the following shift: Monday – Friday 8:00am - 5:00pm; remote or hybrid schedule is not applicable. Essential Duties Manage a high-level caseload of complex situations that may result in significant community impact and require support across all campus locations. Coordinate individualized action plans with students, families, faculty, staff, and community partners to facilitate appropriate referrals and support services. Provide consultation to students, faculty, and staff regarding student-related concerns and complex situations. Work independently as part of a collaborative case management and student support team. Represent the Office of the Dean of Students on university committees, working groups, and task forces. Problem-solve complex situations which include: Title IX and VAWA, victims impacted by sexual, domestic, and/or interpersonal violence/harassment; create and implement action plans to support student needs. Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services. Support university retention initiatives through proactive student advocacy and intervention. Manage highly sensitive and confidential student information in accordance with university policies and applicable regulations. Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups. Desired Qualifications Evidence of a Master’s degree in Counseling, Social Work, Higher Education or related field of study. Case management experience in higher education. Experience assessing needs and implementing support measures of individuals. Experience with crisis management, response and postvention. Experience coordinating with university and community partners for student support needs. Experience utilizing case management tools and databases, specifically Maxient, Salesforce, Peoplesoft, and Zoom Workplace. Experience working in higher education with student populations. Working Environment Use computers and other standard office technology in a typical office environment. Participate in meetings, events, and other work-related activities in various campus locations. Department Statement Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others. Driving Requirement Driving is not required for this position. Location Campus: Tempe Funding No Federal Funding ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco‑free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit Employment Verification Statement ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. #J-18808-Ljbffr