Customer Support Field Technician

Introduction to the Job At ASML, our Customer Support (CS) organization is responsible for the installation, qualification, maintenance, upgrade, and repair of advanced lithography systems at customer sites. These systems enable the world's leading semiconductor manufacturers to produce smaller, faster, and more energy-efficient microchips. As an EUV Customer Support Technician II, you will provide first-line technical support for ASML equipment within a customer manufacturing environment. This is a highly hands-on role requiring mechanical and electrical aptitude, attention to detail, and a commitment to safety, quality, and customer satisfaction. You will perform preventive maintenance, troubleshooting, repairs, upgrades, and system recovery activities while working closely with engineers, technicians, and customers. Successful candidates are energized by technical challenges, eager to learn, and committed to continuous growth and development. We are looking for individuals who take ownership of their learning, proactively seek opportunities to expand their capabilities, and contribute positively to team culture and business objectives. Those who thrive in this role are collaborative, adaptable, customer-focused, and motivated to help move the organization forward through continuous improvement. Role and Responsibilities Equipment Support & Maintenance

• Perform installation, qualification, preventive maintenance, upgrades, repairs, and recovery activities on ASML systems.
• Execute service procedures and maintenance plans following established work instructions and quality standards.
• Perform basic troubleshooting and corrective actions, escalating issues when additional technical support is required.
• Operate safely while working around complex semiconductor manufacturing equipment using specialized tools and equipment.
• Support system performance and uptime through timely and accurate execution of maintenance activities.

Operational Excellence

• Accurately document work performed, including service activities, labor tracking, parts usage, and service reports.
• Open, maintain, and close service orders in accordance with established procedures.
• Handle, package, and manage tools, materials, and replacement parts to support field service activities.
• Follow standardized procedures, schedules, and customer requirements while maintaining a high level of accuracy and quality.
• Coordinate activities with engineers, senior technicians, and management to support business priorities.

Customer & Team Collaboration

• Communicate effectively with customers, coworkers, engineers, and leadership regarding work progress, equipment status, and technical issues.
• Foster positive working relationships through professionalism, collaboration, and responsiveness.
• Participate in knowledge-sharing activities and support continuous improvement initiatives.

Continuous Learning & Improvement

• Maintain technical proficiency through training, certifications, and development opportunities.
• Stay current on equipment updates, engineering changes, and new technologies.
• Identify opportunities to improve efficiency, quality, safety, and customer satisfaction.
• Take ownership of personal development and actively pursue opportunities to expand technical knowledge and capabilities.

Safety & Compliance

• Follow all ASML and customer safety requirements, procedures, and cleanroom protocols.
• Utilize required personal protective equipment (PPE) and conduct work in a safe and responsible manner.
• Stop work and escalate concerns when unsafe conditions or unclear instructions are identified.
• Support ASML's commitment to quality, environmental stewardship, and workplace safety.

Education and Experience Candidates will be considered for placement at the appropriate level based on qualifications, experience, and demonstrated competencies. Customer Support Technician I - Education and Experience

• Associate’s degree (2-year) in a relevant technical field, or an equivalent combination of education, training, skills, and experience.
• Military technical training, vocational/trade school training, apprenticeships, technical certifications, and relevant technical experience may be considered toward equivalency.
• Basic knowledge and ability to use hand tools.
• Ability to read and interpret technical drawings, blueprints, schematics, or work instructions preferred.
• Semiconductor or related technical industry experience is a plus.

Customer Support Technician II - Education and Experience

• Associate’s degree (2-year) in a relevant technical field and 2+ years of relevant experience; bachelor’s degree in a relevant technical discipline and 0 years of experience; or an equivalent combination of education, training, skills, and experience.
• Equivalent qualifications may include military technical training, vocational/trade school training, apprenticeships, technical certifications, or relevant hands-on experience.
• Experience troubleshooting, repairing, maintaining, or operating mechanical, electrical, electro-mechanical, automated, or other complex technical equipment.
• Ability to independently perform preventive maintenance, equipment recovery, and routine troubleshooting using established procedures and technical documentation.
• Ability to read and interpret technical procedures, schematics, blueprints, and work instructions.
• Semiconductor industry experience preferred.

Skills Technical Skills

• Mechanical and electrical aptitude.
• Ability to use common hand tools and test equipment.
• Ability to read and interpret technical procedures, work instructions, and documentation.
• Basic computer proficiency, including Microsoft Office applications and data entry systems.

Professional Skills

• Strong commitment to safety, quality, accountability, and customer service.
• Demonstrated initiative, curiosity, and a strong desire to learn in a highly technical environment.
• Self-motivated with the ability to take ownership of personal development and technical skill progression.
• Effective problem-solving and analytical skills.
• Strong attention to detail and accuracy.
• Ability to work independently within established procedures and effectively as part of a team.
• Strong verbal and written communication skills.
• Adaptability and resilience in a fast-paced environment with changing priorities.
• Continuous improvement mindset with a willingness to identify opportunities to enhance quality, efficiency, and customer satisfaction.
• Demonstrated ability to build positive working relationships and contribute to a collaborative team culture.
• Eagerness to take on new challenges and contribute to the growth and success of the organization.

Other information You must be work authorized in the United States without the need for employer sponsorship now or in the future. Work Schedule & Travel

• Ability to work a compressed workweek schedule (12-hour shifts, typically 7:00 AM-7:00 PM or 7:00 PM-7:00 AM).
• Ability to work days, nights, weekends, holidays, and overtime as business needs require.
• Domestic and international travel may be required for training and business support.
• May support multiple customer locations as needed.

Cleanroom Environment

• Ability to work for extended periods in semiconductor manufacturing cleanrooms.
• Required to wear cleanroom garments and personal protective equipment, including coveralls, hood, booties, gloves, safety glasses, and other PPE as required.
• Ability to comply with all customer site safety and operational requirements.

Physical Requirements

• Ability to frequently stand, walk, bend, kneel, crouch, reach, twist, climb, and work in confined spaces.
• Ability to use hands and fingers for operating tools, equipment, and computer systems.
• Ability to lift and move up to 35 pounds.
• Ability to work at heights using ladders, platforms, and fall-protection equipment when required.
• Ability to perform work requiring close vision, color vision, depth perception, peripheral vision, and focus adjustment.

The current base annual hourly range for this role is currently: $21-30 Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link [Compensation & Benefits in the US]( #). All new ASML jobs have a minimum application deadline of 10 days. This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our [frequently asked questions]( #).

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [View email address on joinrs.com]( #) to initiate the company’s reasonable accommodation process. Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.