Licensed Customer Service Representative

Customer Service Representative

GAIS is seeking a Customer Service Representative (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License.

Position Details:

• Pay: $20/hr
• Remote: In the Chicago Land area only
• Must have an active Illinois Life and Health License
• Benefits Start day 1!

Ajor Job Responsibilities:

• Consistently maintain an above average on Quality Assurance monitoring scores
• Consistently meet or exceed all Customer Service individual and departmental performance metric standards
• Continuously improves key job competencies, product knowledge and attend continuous training classes
• Provide complete and accurate information to all member inquiries
• Effectively and efficiently utilize the technical resources available
• Meet departmental goals for cross sales, retention and service.

About You Knowledge / Skills / Experience / Education Requirements:

• High school diploma or equivalent required
• Holds Active Illinois Health/Life license
• Minimum 1 year customer service work experience in an inbound/outbound call center environment
• Retention experience desired
• Proficient PC skills (Word, Excel, Internet)
• Background in insurance or health discount industry preferred but not necessary.
• Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
• Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
• Ability to grow within a goal oriented, heavily measured environment
• Ability to consistently meet the minimum established performance standards
• Spanish Bilingual a plus

Critical Core Competencies:

• Strong Organizational Skills
• Strong Communication Skills
• Attention to Detail
• Customer Service
• Computer Proficiency
• Inbound Phone Skills
• High Level of Self motivation
• Time Management

Compensation and Benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.