Customer Service Rep.

Job Description

Job Description

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

• Serves as first point of contact for all customers seeking Workforce Center Services.

• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate, timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resource for developing job leads.
• Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
• Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up to date information.
• Answer, transfer and direct incoming calls from across the region.
• Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

   

Qualifications

• Education: Associate Degree with course work in Social Services or related field or equivalent experience
• Experience: Minimum 2 years customer service experience required
• Must possess excellent verbal and written communication skills as well as demonstrated computer skills
• Workforce Service experience or demonstrated ability to serve diverse populations required
• Prefer working knowledge of all applicable local Workforce Service programs
• Familiarity with applicable federal, state and local laws and regulations required
• Skills/Abilities: Must possess excellent public relations skills
• Ability to handle stressful situations required
• Basic computer literacy including ability to use the Internet and Microsoft Office products
• Ability to multi-task in a fast paced environment
• Strong listening and problem solving skills
• Ability to work independently with minimal supervision and effectively as part of a team
• Excellent interpersonal skills and Extreme Customer Service orientation
• Strong oral and written communication skills
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Additional Information

Job Site: Northeast Iowa - Decorah, IA - 312 Winnebago Street, Decorah, IA 52101

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.