Public Safety Telecommunicator I

Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky. With the highest level of professionalism and integrity, the Kentucky State Police works to prevent, reduce, and deter crime and the fear of crime; enhance highway safety through education and enforcement; protect and safeguard individual rights; and provide leadership, training, technical, and operational support to the criminal justice community. The Public Safety Telecommunicator is a highly skilled team member, providing a vital link between the state Troopers and the information they need to be effective and efficient in their daily operations. Often called the “nerve center” of police operations, they are the initial first responders, taking the call and dispatching emergency personnel including state and local police, fire and ambulatory services. Due to the nature of 24‑hour operations, the applicant must be willing to work a flexible shift. The Kentucky State Police recognizes the importance and significance of the Public Safety Telecommunicator to both Trooper and public safety and therefore goes to great lengths to ensure we provide the appropriate training and equipment for success. A comprehensive Field Training Program begins on the first day of employment and lasts through the first 12 months. In addition, all telecommunicators are required to attend a 5‑week training academy within the first year of service to become certified with the Kentucky Law Enforcement Council, in the following systems: Law Information Network of Kentucky (LINK), National Crime Information Center (NCIC) and the National Law Enforcement Telecommunications System (NLETS), as well as training and certification in Emergency Medical Dispatching (EMD). This position has a variable shift. The successful candidate will be required to stay in Frankfort at the Academy Monday through Friday during the five‑week telecommunications academy. Key Responsibilities Answer radio and telephone calls (including 911 in designated areas) Gather and relay pertinent information from each communication; dispatch calls to police and other emergency management personnel Provide pre‑arrival instructions during medical emergencies Operate the Computer Aided Dispatching system (CAD) Familiarity with Post region Utilize law enforcement systems nationwide to assist troopers and detectives with investigations ranging from traffic enforcement to major crime Preferred Knowledge, Skills, and Abilities Strong work ethic Multi‑tasking Typing Strong written and verbal communication Map reading Customer service Active listening Perform under pressure Solid judgement Computer literacy Minimum Requirements Education: High school graduate. Experience, Training, or Skills: None. Substitute Education for Experience: None. Substitute Experience for Education: Experience in the transmission, receiving, and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations will substitute for the required education on a year‑for‑year basis. Special Requirements (Age, Licensure, Regulation, etc.): Must obtain certification as LINK/NCIC Operator within thirty days of employment. Must obtain certification as an Emergency Medical Dispatcher within sixty days of employment. Must obtain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) within twelve months of employment. Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this classification. Working Conditions Work is performed in a communications center at a Kentucky State Police Post and under extremely stressful conditions. May be required to work rotating shifts. Probationary Period This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111. Employees in this position are prohibited from using medical cannabis, even though it has been legalized in the Commonwealth of Kentucky, due to other applicable state or federal laws. You may contact the agency point of contact for additional information. An Equal Opportunity Employer M/F/D. #J-18808-Ljbffr Commonwealth of Kentucky