Field Service Support (FSS) Technician

Benefits: Employee discounts Health insurance Paid time off Dental insurance Free uniforms Opportunity for advancement Training & development Vision insurance Reports to: NYC Lead Technician / NYC Operations Manager About Wynndalco Wynndalco Enterprises, LLC is a certified minority-owned business enterprise (MBE/DBE) delivering technology services to major public-sector clients. Headquartered in Wood Dale, Illinois, with field operations in New York, Pennsylvania, Florida, Iowa, and Missouri, we provide end-user device deployment and repair, on-site field service for K-12 school districts, photo enforcement system maintenance, and back-office violation processing. Our teams keep classrooms, campuses, and critical infrastructure running every day. About the Role Wynndalco provides on-site break-fix field service for New York City Department of Education under a national IT services prime contractor. As an FSS Technician, you are the face of that program: you travel to schools every day, work a ticket-driven repair queue, and keep student and staff technology running. This is hands-on hardware work in a fast-moving operation. What You'll Do Work assigned break-fix tickets at NYC DOE school sites: diagnose and repair laptops, desktops, Chromebooks, tablets, printers, and classroom AV/interactive boards. Perform deployment assistance: device swaps, new-device setup, moves/adds/changes, and reconnection work (re-cabling and re-enabling endpoints after room moves). Pick up failed or end-of-life devices with proper chain-of-custody paperwork and route them to the NYC warehouse; process equipment disposal tickets when assigned. Document every visit same-day through our mobile field intake form. Your documentation drives ticket closure, the daily productivity report to the client, and invoicing. Identify out-of-scope work on site and capture the details (photos, models, quantities) so the intake coordinator can generate a client quote. Check in and out with each school's main office or IT point of contact, follow site access protocols, and represent Wynndalco professionally with school staff. Keep assigned tools, parts, and your area of the NYC warehouse clean, organized, and accounted for. What You'll Bring 1-3 years of hands-on hardware repair or deployment experience (laptops, desktops, Chromebooks, printers). Working knowledge of Windows and ChromeOS; basic familiarity with macOS/iPadOS; basic networking (Wi-Fi, Ethernet, IP connectivity). Experience working from a ticketing system with disciplined same-day documentation habits. Ability to travel between school sites throughout the Bronx daily (public transit or personal vehicle). Able to lift and carry up to 50 lbs and work in varied school settings (classrooms, carts, closets, stairs). Clear, courteous communication with non-technical staff - teachers, principals, and office personnel. High school diploma or GED. Nice to Have CompTIA A+ or equivalent certification. Experience in K-12 or other education environments. OEM warranty repair experience (Dell, Lenovo, HP, Acer, or Apple).