Director of Operations for Maryland, Delaware & New Jersey

Director of Operations for Maryland, Delaware & New Jersey Work for a company where you make a difference in people’s lives every day! At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you’re in the right place. Join a mission‑driven organization committed to helping individuals live independently while shaping the future of self‑directed home and community‑based care. Position Overview The Director of Operations – Maryland, Delaware & New Jersey oversees operational performance, service excellence, and team leadership across GT Independence’s programs in these states. This leader ensures high‑quality fiscal intermediary services, drives regional growth, manages teams in a fast‑paced home care environment, and ensures compliance with each state’s program requirements. Responsibilities & Duties Regional Operational Leadership Oversees all operational functions across Maryland, Delaware & New Jersey. Develops, standardizes, and optimizes workflows, processes, and operating procedures across these states. Ensures operational compliance with each state’s unique program and regulatory requirements. Evaluates program performance and implements improvements to enhance service delivery and efficiency. Provides strategic direction and stability in a high‑turnover caregiving and agency environment. Strategic Planning & Regional Growth Executes company strategic initiatives across Maryland, Delaware & New Jersey markets. Identifies regional opportunities for expansion, innovation, and process improvements. Participates in the launch and implementation of new services, programs, or contracts. Develops and monitors operational metrics, KPIs, and performance standards. Leads, coaches, and develops operational leaders and teams across Maryland, Delaware & New Jersey, including multiple management‑level direct reports. Implements retention strategies for team members and supports ongoing professional development. Approves performance evaluations, wage recommendations, and development plans. Agency, Partner & Stakeholder Relations Serves as the primary operational liaison to agencies, contractors, and stakeholders throughout Maryland, Delaware & New Jersey. Builds and strengthens relationships with state program contacts, community partners, and agency leaders. Represents GT Independence with professionalism in external meetings, regional workgroups, and industry collaborations. Quality, Compliance & Continuous Improvement Works with Human Resources, Compliance, and Quality teams to maintain full regulatory adherence. Leads continuous improvement initiatives across customer service, payroll, processing, and workforce management. Identifies operational inefficiencies and implements corrective action plans. Ensures the delivery of exceptional customer and participant experiences. Additional Duties Promotes and upholds GT’s mission, values, and culture across all states within the region. Performs other responsibilities as assigned. Education Bachelor’s degree in Business Administration, Human Services, Healthcare Management, or related field, or equivalent senior‑level experience in home care or agency operations. Experience & Qualifications Minimum 5+ years of director or senior‑level experience in home care, home health, personal care, staffing, or similar high‑turnover care industries. Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention. Experience managing multi‑site or multi‑state operations strongly preferred. Strong leadership skills with the ability to build resilient and effective teams. Excellent communication, problem‑solving, and analytical capabilities. Proven ability to work under pressure while meeting deadlines and managing competing priorities. Ability to build positive relationships with individuals from diverse backgrounds and abilities. Proficient in Microsoft Office applications and general digital tools. Benefits Team members benefit from flexible time off, competitive compensation, robust benefits, and ongoing opportunities for growth. Location & Travel This role includes a combination of remote work, fieldwork, and travel throughout Maryland, Delaware & New Jersey. Travel between states may be required based on operational needs. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr