Inside Sales Manager H&W NA - Kennesaw, GA (Remote)

NA Inside Sales (PAW/Human) - Kennesaw, GA (Remote)

ADM is a leader in microbial biotechnology, microbiome and natural health solutions with a science-focused portfolio that addresses the current needs and challenges for today's consumer. Our comprehensive and holistic vision spans across cellular and molecular biology, microbiology, nutrition and metabolomics, bioprocesses and genomics. Through R&D-based harmonized research platforms, ADM has unparalleled expertise in finding, designing and developing microorganisms for industrial and health-related purposes. Our commitment to quality, excellence and pushing boundaries at every stage of product development sets us apart. Within the fields of probiotics and postbiotics, ADM's capabilities cover the entire process from strain discovery to commercial production, developing new functional, scientifically-documented biotic strains that address today's consumer needs. We pride ourselves in collaborating with our partners to tailor new products for the desired end target, using all other tools available within ADM's eleven laboratories and vast global network of R&D and application centers.

Role Summary:

The Inside Sales – NA will be responsible for driving revenue growth and strengthening customer relationships across the North America region. This role will focus on both supporting existing accounts and developing new business opportunities within the H&W portfolio. The successful candidate will act as a key liaison between customers and internal teams, ensuring that the H&W business continues to deliver exceptional value and service while advancing strategic growth objectives.

Key Responsibilities:

• Account Management: Manage and grow a portfolio of H&W accounts across North America, ensuring retention, satisfaction, and long-term partnership development.
• Business Development: Identify, pursue, and close new business opportunities that align with the H&W strategic growth plan.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, CD&D, Platform, and Customer Service teams to deliver seamless customer experiences and coordinated go-to-market execution.
• Performance Tracking: Monitor account performance, sales metrics, and pipeline progress to ensure achievement of revenue and business goals.
• Customer Advocacy: Serve as the voice of the customer within the organization, proactively identifying opportunities to enhance value and strengthen relationships.

Qualification, Experience and Technical Capability:

• Prefer candidates who have a BS in biochemistry/microbiology/food science or similar degree in human life sciences.
• Must have a minimum of 1-2 years successful experience in business development/sales/sales support or product management preferably in the functional ingredients space
• Previous experience related to Biotics valuable
• CRM & Salesforce friendly preferred
• Demonstrated ability to collaborate across matrix organization and team player

Key Outcomes – First 90-180 Days

• Fast Salesforce adaptation and Q-Pulse learning. KPI number of requests placed and technical documents shared.
• Lead management and generation. KPI 50 leads in first 180 days.
• Lead conversion into opportunities. KPI 10 opportunities in the first 180 days.
• Integrate with the existing team.

Key Outcomes – Ongoing Metrics

• Annual revenue and gross margin (GM) attainment
• Grow the sales pipeline to meet pre-defined targets and deliver financial targets
• Demonstrate an ability to close opportunities by meeting win-rate targets
• Forecast accuracy and CRM data integrity
• Customer retention and satisfaction scores

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:110199BR