Customer Service Representative

Customer Service Representative / Telecommunications Attendant

We are seeking a customer-focused Telecommunications Attendant to serve as the primary point of contact for incoming calls, providing exceptional customer service while efficiently routing calls and supporting hospital and university operations.

Previous call center or high-volume customer service experience.

Excellent verbal communication and professional telephone etiquette.

Typing speed of at least 35 WPM with strong computer skills.

Ability to multitask, remain calm under pressure, and work flexible shifts, including evenings, weekends, and holidays.

Strong problem-solving skills and the ability to work effectively in a team environment.

Answer and manage high-volume inbound calls with professionalism and accuracy.

Transfer calls, provide directory assistance, and connect callers to the appropriate departments or personnel.

Support emergency call routing, paging, and dispatch procedures as required.

Maintain call records, update directories, and perform basic administrative tasks.

Deliver first-call resolution while adhering to service quality standards.

Collaborate with team members and maintain excellent customer service in a fast-paced environment.

Experience in a healthcare, hospital, university, or emergency dispatch environment.

Familiarity with paging systems, call center applications, or medical terminology.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)