Lead Spa Receptionist

Lead a team of professionals to be the welcoming faces ofour sanctuary. You will orchestrate the luxury wellness experience, setting atone and standard of pure relaxation and unparalleled hospitality from themoment our guests arrive. All employees receive perks of $50 rooms at any ofour properties, and discount rates at our spa, restaurant, and retail.

The Lodge atWhitefish Lake , one of Montana's AAA Four Diamond resorts, is seekinga Lead Spa Receptionist to work with our Spa team. $22hourly.

OUR COMPANY

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes fromdowntown Whitefish and 10 minutes from Whitefish Ski Resort. Our customerexperience focuses on authentic Montana hospitality that creates lastingmemories. The Hotel is one of several family-owned businesses under AverillHospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:
As a Spa Receptionist, you will orchestrate a luxury relaxation experience andoutstanding customer service. Your duties include greeting guests/visitors,checking them in and out of spa, processing payments, making reservations forspa, and answering inquiries. The receptionist is also responsible forretail center and sales.

MAIN DUTIES AND RESPONSIBILITIES:

• Accurate, courteous, and efficient check-in and check-out of spa guests.
• Process all payments according to established hotel requirements.
• Provide information for guests and visitors about our spa and hotel's amenities.
• Schedule spa reservations.
• Tracking of retail (commission structure/incentives).
• Restocking and inventory of retail.
• Assistance to the Spa Director.
• Monitor basic cleanliness of spa.
• Close retail sales and make changes accurately when needed.
• Serve complimentary beverages to guests.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Ability to communicate clearly and empathetically.
• Polished customer service and composure.
• Willingness to learn our booking and operational software.
• Effort to adapt and problem-solve unexpected changes.
• Willingness to adapt to a changing environment.
• Willingness to work weekends and holidays as needed.
• Ability to work 30-40 hours per week.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality,offers full time, year-round employment, competitive compensation, and a fullbenefits package including paid holidays, paid time off, insurance, 401(k)match, and company discounts in Whitefish, Montana's premier leisure andoutdoor activity destination on the shores of Whitefish Lake.