TriHealth Medical Resident Program

Medical Biller II

This incumbent has completed medical school and an internship and is in the process of receiving specialized training. Most of the incumbent's time is spent in a hospital or clinic setting, mostly with the direct supervision by more senior physicians. This position includes in-depth training within a specific branch of medicine.

Job Responsibilities: Ensures superior care, condition, and functionality of equipment and supplies. Cleans and maintains equipment per departmental policy, following infection control guidelines. Provides continuous service excellence set by TriHealth and laid out in Service Standards Agreements. Shows initiative in accepting additional assignments, and being respectful of expectations in working when scheduled and being prompt. Transports patients and supplies observing department policies and procedures, as well as Confidentiality and safety guidelines.

Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Kneeling - Rarely Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Rarely Pulling - Rarely Pushing - Rarely Reaching - Occasionally Sitting - Occasionally Standing - Consistently Stooping - Rarely Talking - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service

Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community