Homeless Services Coordinator (Bilingual)

Hiring Range: $25.50- $29.96. The maximum pay for this position is$34.42.

The Homeless Services Coordinator provides front-line administrative and direct case management support to individuals experiencing homelessness in Eagle County. Operating with a strong housing-first and trauma-informed approach this role manages intake provides direct client services and resource referrals maintains database records and assists clients in accessing essential supplies. This is primarily an office-based role with continuous public interaction and occasional field work.

Schedule: Monday - Thursday 7:30am - 5:30pm.

Applicants are encouraged to apply by October 16th; however the job will be kept open until filled.

Essential Functions

• Direct Client Services & Case Management: Serve as the primary on-site point of contact ensuring a safe welcoming and de-escalating environment. Conduct intake assessments coordinate housing/resource referrals advocate for client needs and provide support for Permanent Supportive Housing residents at Lake Creek Village.

• Operations & Supply Oversight: Manage front office inquiries (phone email walk-ins) and oversee inventory and access for essential client amenities (laundry showers lockers food and toiletries).

• Data & Compliance: Maintain accurate timely client records in HMIS and applicable databases to ensure compliance with federal state and grant reporting standards.

• Community & Safety: Collaborate with regional community partners (shelters healthcare providers food banks) and adhere to safety security and Eagle County Government core values.

Qualifications

Education Experience Licensure Certification or Registration:

• Associates degree in social work human services or a related field preferred or a combination of education and experience which produces the required knowledge skills and abilities.
• At least two years full time experience in customer service public assistance or related fields or any combination of education and experience which produces the required knowledge skills and abilities.
• Experience working with individuals experiencing homelessness or other vulnerable populations.
• Knowledge of basic case management principles and housing practices.
• Lived experience with homelessness or housing instability is a plus.
• Bilingual (English/Spanish) oral and written skills are required.
• Valid Drivers license required. This position will be expected to travel to various locations throughout the Eagle River Valley and Roaring Fork Valley to attend and participate in work-related meetings and events.
• Personal vehicle use may be required with applicable mileage reimbursement.

Knowledge Skills and Abilities

• Strong interpersonal de-escalation and trauma-informed communication skills.

• Proficiency with HMIS software Microsoft Office / Google Suite and general office procedures.

• Ability to maintain strict confidentiality professional boundaries and cultural competency.

C ulture & Benefits

Working in local government is one of the best career paths in the mountains. Your Career will Soar with Eagle County. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022 Culture of flexibility and support for mental health/wellness. Check out more awards here.
• Purpose! A modern values-driven workplace with more than 550 employees embracing a welcoming culture supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities FREE CMC classes and Tuition reimbursement.
• Future focused with our Strategic Plan on improving housing climate change and more.
• As a certified healthy workplace our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements paid volunteer time and daytime fitness classes/bike rides.

Great benefits! See the details

• Comprehensive and low-cost medical dental and vision insurance (as low as $85/month for employees only)
• Wellness program where you can earn cash or extra days off
• 13 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Required Experience:

IC