Funeral Home Manager

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short‑term planning as well as achieving annual sales revenue and production targets, profit & loss goals, developing a professional and effective staff, and exceeding client family expectations. Job Responsibilities Financial Management Work with local and market leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices including overtime Operations Manage the daily activities ensuring on‑time services Assure the location’s operating practices comply with applicable federal and state regulations and company policies Establish location goals and priorities Effectively present and communicate company and market strategies, values, and goals to staff Manage frontline supervisor’s responsibilities, expectations, and accountabilities Collaborate with local management for resource sharing, ideas, and business or operational enhancements Work with market leadership and corporate departments on product, process, and technology needs and improvements Ensure the maintenance of facilities and grounds are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture People Development Develop a strong, trusting, and reliable team Understand team members’ career aspirations and provide assignments to develop skills and close gaps Monitor training and licensing requirements, ensuring staff is re‑trained/licensed prior to expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations Collaborate with Human Resources and market leadership for recruiting and retention Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the company Develop and or implement plans to improve customer satisfaction index and online community reviews Minimum Requirements Education High school diploma or equivalent Technical diploma in Funeral Services or Mortuary Science preferred Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board Certification/License Funeral Director license as required by state/province law and as prescribed by each state board Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred Knowledge, Skills and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in MS Office suite Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Excellent customer service skills Pay $100,000 - $123,000 yearly based on experience Benefits Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care) Health Savings Account with company contribution Sick Leave, Short‑Term Disability, Long‑Term Disability Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance SCI 401(k) Retirement Savings Plan with company match Employee Assistance Program Job location: US-WA - Seattle #J-18808-Ljbffr Service Corporation International