Medical Assistant

Minimum Position Qualifications:

Minimum Position Qualifications:

1. Certified Medical Assistant Preferred.
2. Minimum of 2 years of similar experience in a healthcare setting, preferably in a mental health setting.
3. Prefer experience working with children.
4. Highly organized and proficient at multi-tasking.
5. Strong problem-solving skills and ability to communicate effectively.
6. Must have a current driver's license with insurance.
7. Demonstrate proven sensitivity to the various cultural and socioeconomic characteristics of Children's Home clients and staff, including a commitment to use of the Sanctuary Model and to the philosophy of All Children, All Families framework of cultural competencies.

Position Summary:

The Medical Office Support Specialist plays a vital role in ensuring the smooth and efficient operation of the clinical office. This position provides both administrative and clinical support to healthcare providers, patients, and external partners. The specialist is responsible for coordinating patient care, managing documentation, assisting with medication processes, and serving as a liaison between patients, providers, pharmacies, laboratories, and other care teams. This role requires excellent organizational, communication, and multitasking skills, along with a compassionate and patient-focused approach.

Essential Job Functions:

• Clinical and Patient Care Support
• Take and record patient vital signs accurately.
• Perform and coordinate Genesight and drug screen swabs, including orders and pickups.
• Write and process lab and EKG orders as requested by providers.
• Search database for labs, visit notes, and historical patient data.
• Coordinate telehealth visits using Microsoft Teams when necessary.
• Patient Scheduling and Coordination
• Schedule new patient appointments and follow-up visits
• Work with schools and caregivers to facilitate Vanderbilt forms and other school-related communications.
• Manage internal referrals for TCM, BHO, PHP, and IOP services.

• Call in medication refills to pharmacies and confirm receipt.
• Submit prior authorization requests for medications.
• Obtain and maintain current medication consent forms and controlled substance agreements.
• Complete school medication administration forms as needed.

Documentation and Forms Management

• Collect, scan, and upload all relevant forms including labs, PHQs, medical records, and school behavior reports.
• Complete and submit:
  
  • FMLA forms
  • Letters of Recommendation (e.g., IEPs, accommodations)
  • Letters of Medical Necessity (for schools, courts, etc.)
  • Treatment plans and discharge summaries
• Send no-show notifications and document appropriately.
• Request and track external medical records.
• Send referrals for outside testing as directed.

• Order and manage lab supplies and other clinical materials.

Communication and Team Collaboration

• Provide updates on patient progress to TCMs and other care coordinators.
• Maintain ongoing communication with schools, caregivers, and external partners to ensure continuity of care and appropriate documentation.
• Attend required trainings as assigned
• Perform other duties as assigned by VP of Outpatient services .

Physical demands and work environment:

Physical Demands and work environment

1. While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear; use hands to finger, handle or feel objects; and reach with hands and arms. The employee is occasionally required to sit, kneel, squat, and hold objects or carry.

2. The employee must occasionally lift and/or move up to 10 pounds, and sometimes move and/or lift up to 100 pounds in order to utilize Safe Crisis Management techniques.

3. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

4. The noise level in the work environment is usually moderate.

5. The environment consists of indoor and outdoor activities with different temperatures.

6. Cleaning and using cleaning materials, including chemicals are a demand of this position.


One Quest Health is an Equal Employment Opportunity Employer