Crew Chief

Job Description

Job Description

Crew Chief – Water & Fire Restoration

Watchtower Water & Fire – Austin, TX

Job Type

Full-time

Pay

$28–$35 per hour

Additional Compensation

• Performance bonus opportunities
• Overtime opportunities
• Leadership advancement path

About Us

Watchtower Water & Fire is a fast-growing restoration company serving the Austin area. We specialize in water, fire, mold, and emergency property restoration services. We're building a high-performance team focused on professionalism, urgency, accountability, customer experience, and operational excellence.

We're looking for leaders—not just experienced technicians.

Our Crew Chiefs own the customer relationship from the first conversation through project completion. They lead technicians, maximize project performance, maintain documentation quality, and create an exceptional customer experience.

What You'll Do

• Lead water, fire, and emergency mitigation projects
• Supervise technicians and subcontractors onsite
• Perform inspections and determine mitigation strategies
• Set up, monitor, and adjust drying equipment
• Complete moisture mapping and daily documentation
• Maintain accurate photos, notes, and job records
• Communicate with homeowners, adjusters, and project managers
• Identify additional restoration opportunities when appropriate
• Ensure jobs meet company quality and safety standards
• Deliver an outstanding customer experience from start to finish

What We're Looking For

• Proven restoration industry experience
• Natural leadership abilities
• Strong customer communication skills
• High sense of urgency and accountability
• Ability to make decisions independently
• Comfortable managing multiple projects simultaneously
• Strong organizational and documentation skills
• Valid driver's license with clean driving record
• Ability to lift 50+ lbs and perform physical restoration work

Preferred Experience

• 3+ years in water mitigation or restoration
• IICRC WRT Certification (ASD preferred)
• Experience leading crews
• Experience using moisture meters and drying documentation software
• Familiarity with Xactimate, DASH, MICA, Encircle, or similar restoration software
• Emergency response experience

What We Offer

• Leadership position with clear advancement opportunities
• Paid training and professional development
• Stable, year-round work
• Overtime opportunities
• Performance-based bonus opportunities
• Company vehicle opportunities for qualified candidates
• High-accountability culture focused on growth and results

Schedule

• Monday–Friday
• Rotating on-call schedule required
• Nights, weekends, and emergency response as needed

Why Join Watchtower?

Our Crew Chiefs are the face of the company. They aren't simply leading crews—they're building customer trust, protecting property, growing revenue, and developing future leaders.

If you're someone who takes ownership, enjoys leading people, thrives in fast-paced environments, and wants a long-term career with significant growth opportunities, we'd like to talk with you.

This is more than a restoration job. This is a leadership opportunity.

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