Implementation Manager

Silicon Valley Search Group

About The Company
A hypergrowth Series B AI SaaS startup, backed by top-tier venture capital firms, is hiring a Founding Implementation Manager to help build and scale its customer implementation function. The company is growing quickly, and this role sits at the center of that growth, with real ownership over how customers are onboarded and set up for success. You’ll have a direct hand in shaping implementation processes, working closely with product and engineering, and seeing the impact of your work from day one as the platform and customer base scale.

Key Responsibilities

Lead the implementation process for new customers from kickoff through full go-live
Own end-to-end implementation planning, timelines, milestones, and delivery across assigned accounts
Manage customer data migrations from legacy systems based on defined requirements and success criteria
Configure the platform to align with customer workflows and business needs
Serve as the primary point of contact for customers during the implementation phase
Deliver customer training sessions to ensure users are confident and effective using the platform
Partner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requests
Proactively identify risks, blockers, and scope changes, and drive resolutions
Develop, document, and continuously improve implementation playbooks, best practices, and internal processes
Ensure a smooth handoff from implementation to post-go-live customer success and support teams

Experience

5+ years of experience in software implementation, solutions delivery, customer success, or a related SaaS role
Bonus: experience working with financial systems, ERP platforms, or data-heavy products
Proven ability to manage multiple concurrent implementations in a fast-paced environment
Strong technical aptitude with the ability to quickly learn and configure new software platforms
Comfortable working cross-functionally with Product, Engineering, and Customer Success teams
Intermediate proficiency in Microsoft Excel or Google Sheets for data validation and analysis
Bachelor’s degree or equivalent practical experience

Apply

Vacancy posted 3 hours ago

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