Director of Information Technology (IT)

Be part of a values-driven Life Plan Community that has set standards of excellence in retirement living since 1967! Foulkeways at Gwynedd was the first Continuing Care Retirement Community (CCRC) in Pennsylvania and the first Quaker CCRC in the United States when we opened our doors in 1967. With over 50-years serving the aging population, we continue to reflect the Quaker ideals of friendship, dignity and respect for all our residents and staff. We are currently searching for a strategic, knowledgeable Director of Information Technology (IT) to join our leadership team. As the senior technology leader for the community, the Director of IT is accountable to plan, develop, organize, implement, evaluate and direct all technological programs and initiatives for Foulkeways within the parameters of the organization’s mission and values. The Director of IT is responsible for IT strategy, governance, budgeting, vendor management, and team development. The Director sets the multi-year technology roadmap in alignment with the community’s capital plan, owns regulatory and security governance (including HIPAA), and serves as the bridge between the IT team and executive leadership. The Director leads, develops, and protects a highly capable technical team. This is primarily a strategy-and-governance role, with added expectation of ability to act as back‑up for direct report responsibilities. The Director of IT will promote the mission and values of Foulkeways and will assist in the creation of a culture that celebrates diversity, equity, inclusion and belonging. Key Responsibilities Strategy & Planning Develop, maintain, and deliver a 24-month technology roadmap aligned to the community’s capital plan, care strategy, and resident experience goals; refresh annually. Own the IT operating and capital budget end-to-end: build, defend, forecast, and report against it, with project execution discipline as a primary performance measure. Monitor the senior living and healthcare technology landscape; bring forward opportunities and risks with clear cost-benefit analysis. Governance, Security & Compliance Establish and maintain a right-sized IT policy framework: acceptable use, access control, incident response, change management, and vendor management. Own HIPAA and information security governance; serve as the knowledgeable partner to clinical leadership on privacy and security questions, reducing the burden currently carried by clinical and finance leaders. Run a monthly IT steering cadence with the CFO and quarterly reviews with the CEO; report key performance indicators (service levels, project milestones, security posture, savings captured). Vendor & Contract Management Build and own a complete contract and renewal calendar; review all renewals for necessity and value before execution. Lead vendor selection, RFPs, and negotiations with explicit attention to open standards and avoiding proprietary lock-in. Hold vendors accountable for performance during implementations and incidents. Project & Change Leadership Own go-live readiness and hyper care for major implementations — training plans, super-users, cutover plans, ticket triage, and service-level definitions. Partner with Facilities to define and maintain clear responsibility boundaries for life safety, nurse call, door access, and related building systems. Team Leadership & Development Lead, develop, and advocate for the IT team; protect their capacity to do the operational work they excel at. Eliminate single points of failure through cross‑training, documentation, and runbooks for every critical system; establish an on‑call rotation that allows every team member fully disconnected time off. Hire and onboard support and technical team members as needed; evaluate targeted managed-services support (after‑hours coverage, monitoring) using ticket data and recommend the right operating model. Qualifications Required 7+ years of progressive IT experience with at least 3 years in an IT leadership role carrying budget, vendor, and policy responsibility. Experience in healthcare or another regulated environment, with working HIPAA fluency and able to advise clinical and administrative leaders confidently and translate requirements into practical controls. Demonstrated success building and managing IT operating and capital budgets and multi‑year plans. Vendor and contract management experience: RFPs, negotiations, renewal governance, and performance management. EHR or comparable enterprise clinical/financial system implementation or hypercare experience. A people-centered leadership style suited to a small, senior, self‑directed team and the judgment to lead experts without micromanaging them. Strong executive communication: comfortable presenting to a CEO, CFO, and board committee. Qualifications Preferred Senior living, long‑term care, or aging services experience including familiarity with EHR platforms such as PointClickCare, life safety and nurse call ecosystems, and a resident‑facing service culture. Exposure to campus environments with mixed‑era construction and building‑systems technology (access control, alarms, low‑voltage). Relevant certifications (e.g., CISSP, CISM, HCISPP, PMP) are a plus but not a substitute for the leadership experience above. To learn more about Foulkeways, go to Why work for Foulkeways? Foulkeways offers a fantastic working atmosphere, as well as a competitive pay and benefits package. Full-Time benefits include: Paid Time Off program Company-matching 403(b) Company-paid life insurance and short-term disability insurance Medical, dental and vision plans Early Wage Access option Tuition Reimbursement Employee Assistance Program with free counseling sessions Onsite gym, café, and company-run Pharmacy Come see what Foulkeways has to offer! The health and safety of our team members and residents is our top priority. Therefore, we do require that all employees of Foulkeways be vaccinated against Influenza. Exemptions based on religious beliefs and qualifying medical reasons will be considered. Foulkeways operates on the principle of equal opportunity for all qualified persons regardless of race, color, gender, sexual orientation, age, religion, national origin, disability, or any other characteristic protected by law in evaluating any person for employment, training, compensation, promotion, or termination. We operate in accordance with the Americans with Disabilities Act. EOE/ADA #J-18808-Ljbffr