In-Store Customer Parts Sales/Inventory

Job Description

Job Description

Hawkins-Graves, Inc is actively seeking an In-Store Customer Parts Sales/Inventory. Full time position, benefit package including health insurance, retirement plan, vacation, etc. Please forward your resume to resume@ hawkinsgraves.com or fax View phone number on jobswipe.net attention Human Resources.

In-Store Customer Parts Sales

Job Description

Effective Date:

I. Reports to: Parts Manager
II. Subordinates: None
III. Job Outline
Reports to the parts manager and charged with the responsibility of selling parts. This job function is responsible for assisting in the determination of parts requirements with customers, selling parts and providing order processing services. This position has responsibility for:
a) Customer parts sales
b) Customer parts order processing
c) Telephone selling
d) In-store sales and merchandising
e) Parts and supplies purchasing
Also,
Operating within all parts, policies, and procedures of the company
Maintaining high personal morale
Maintaining excellent customer relations
Attaining short and long term objectives
Operating safely and following all safety guidelines
Maintain accurate and orderly inventory
Other duties as assigned by management

IV. Duties
1) Customer Parts Sales
Knowledgeable on the parts systems for all manufacturers represented by the dealership
Knowledgeable on all features and benefits of all parts commodities sold
Knowledgeable about selling and on successful selling techniques
Able to deal with customer objections in a professional manner
Knowledgeable of the competitive environment in which the dealer operates
Assures that all objectives are achievable and quantitatively measureable
Purchasing parts and supplies as required and according to company's Purchase Order guidelines
Assist in maintaining an orderly and accurate inventory including periodic spot checks and year end counts

2) Customer parts order processing
Knowledgeable on all computer systems used within the parts department
Knowledgeable on all parts libraries available and their uses and processes
Able to find and maintain all customer records through the company name and address
Able to determine pricing for all parts according to company policies
Locating all parts required to satisfy customer needs

3) Telephone and electronic selling
Able to perform sales using the telephone and email in a professional manner
Familiarity with the telephone/email in selling and transmitting a positive manner on the phone or via email
Disciplined in phone/email follow up to determine customer satisfaction on orders placed and processed by the parts department

4) In store sales and merchandising
Able to present merchandise to customers with professional selling techniques
Possess strong knowledge on features and benefits of all merchandise
Operates as a facilitator for customers in finding what they want

5) Job position control issues
Continually monitors customer activities to achieve maximum customer satisfaction and loyalty
Maintains information current on machine product, parts products and systems
Conducts daily tracking of outstanding customer parts orders and shipments

Job Requisites
The individual in this position should be personable, a problem solver, ethical, intelligent and have a sales aptitude. This individual needs to be able to adapt to all of the forces around them- customers, supplies, department employees, co-workers, and manufacturers employees.

Education/Training/Experience
A high school diploma or equivalent experience in parts sales.

General Skill Requisites
Strong selling skills
Good communication skills
Excellent customer relations skills
Good computer and systems knowledge
Specific Skill Requisites
A good working knowledge of sales techniques and methodologies
Solid parts knowledge
Sales training in related fields
Product knowledge including features and benefits knowledge on all commodities sold
"Works and Wears" undercarriage measurement knowledge
A solid understanding of pricing principles and discounting effects Company Description

Hawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including: Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe: check out our inventory of safety equipment and site management tools.

Through the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further.

Please call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction.

We are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. Our services include sales, rental, parts, and service.

Company Description

Hawkins-Graves is your Mid-Atlantic construction equipment dealer! We offer a wide selection of new & used equipment for sale and rental including: Caterpillar, Komatsu, Yanmar Mini Excavators, Takeuchi Track Loaders, Gehl Skid Steer Loaders, Morbark Wood Chippers & Grinders, Husqvarna and Stihl Concrete Saws, Diamond Blades, Gillette Generators, Air Compressors, Concrete Forms and much more. We can also provide Parts,Service and Maintenance to the machinery you already own. Our Lynchburg, Virginia, location makes us accessible to our neighbors in North Carolina, West Virginia, Tennessee, Maryland and South Carolina. We have equipment and supplies for any construction job, including excavating, concrete, masonry, and landscaping. You can never be too safe: check out our inventory of safety equipment and site management tools.\r\n\r\n\r\nThrough the years Hawkins-Graves, Inc. has continued to grow in the Highway Road Safety Equipment. Items we have for sale and rent are Crash Cushion Trucks, Road Signs, Arrow Boards, Message Boards, Safety Cones and more. If you are looking for safety equipment for your high and road jobs look no further. \r\n\r\nPlease call or email us with any questions or concerns you may have. Located in Lynchburg, VA, Hawkins-Graves is happy to work with our neighbors in Virginia, North Carolina, South Carolina, Tennessee, West Virginia, and Maryland, as well as nationally and internationally. Our goal is 100% customer satisfaction.\r\n\r\n\r\nWe are a full Service Dealership for new and used construction equipment, parts and service serving the following areas in Virginia; Lynchburg, Roanoke, Christiansburg, Danville, Harrisonburg, Farmville, South Boston, Lexington and all surrounding areas. Our services include sales, rental, parts, and service.