LEAD EMERGENCY SERVICES DISPATCHER Jobs

Emergency Dispatcher

Supervises and leads three or more emergency vehicle dispatchers in the performance of emergency 911-call receiving and providing emergency dispatching services.

Responds to emergency 911-call by providing emergency dispatching services

Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.

Maintains maps, checklists and charts, including automated programs.

Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.

Prepares and maintains reports and records relating to emergency responses.

Prepares and maintains duty schedules and conducts training relating to Dispatch Center.

U.S. Citizenship Required

Males must be registered for Selective Service, see

If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at:

This position is subject to provisions of the DoD Priority Placement Program

Disclosure of Political Appointments

Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.

Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Incumbent must obtain International Fire Service Accreditation Congress Certification Certification as a Telecommunicator, Level II.

Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays).

Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time.

May be required to respond on off-duty time during a conflagration or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.

Incumbent must be able to obtain and maintain a current EMD certification, including initial and follow-on certification.

Incumbent must be CPR certified and maintain CPR certification during employment.

Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties.

Incumbent must participate in recurrent proficiency training, as directed.

Must be able to obtain and maintain the appropriate security clearance.

Work may occasionally require travel away from the normal duty station on military or commercial aircraft.

Works in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies. Is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times. Keeps calm and cool during emergency situations.

This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge and skill in leadership needed lead the day-to-day operations of subordinate positions. Knowledge and ability to orient, instruct and inform lower graded employees, distribute and balance work assignments; monitor work accomplishment and keep supervisors informed. Knowledge of a body of standardized transportation regulations, procedures, operations and federal and state laws, policies and procedures related to the emergency dispatch function to perform a full range of dispatching duties and resolve emergency response problems. Knowledge of proper use of communications radios and procedures sufficient to gather information from individuals in emergency situations and provide instruction to both dispatched employees and the customers on matters such as Cardiopulmonary Resuscitation (CPR). Knowledge of emergency call receiving equipment and associated Telecommunications Device for the Deaf (TDD) equipment required to received and respond to incoming emergency calls. Knowledge of geographic area served, including the ability to read a map, plot grid coordinates, determine scales, and recognize map symbols. Knowledge of the characteristics and capacity of the transportation equipment being dispatched to resolve emergency response problems and coordinate actions. Knowledge of vehicle safety rules, regulations, and guidance. Knowledge of one or more automated transportation databases sufficient to input a range of standard information to maintain dispatch logs and records. Knowledge of contingency operations to real world and exercise emergency situations pertaining to vehicle operations. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

Knowledge of communications operations.

Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required.

Ability to read layered computerized grid maps which reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control.

Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.

Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.

Ability to work independently without immediate supervision as well as orient, instruct and inform lower graded employees, distribute/balance work assignments; monitor work accomplishment and keep supervisors informed.