ServiceNow AI Consultant (Portal + AI Agent Focus) - Enterprise Solutions Inc. (Cambridge)
Enterprise Solutions
Overview Role: ServiceNow AI Consultant (Portal + AI Agent Focus) Location: Mississauga, ON (Hybrid/Remote) Contract Role Summary We are seeking a ServiceNow AI Consultant with hands-on experience in building AI-driven conversational and self-service solutions within Service Portal / Now Experience. The ideal candidate must have implemented Virtual Agent / AI Agent integrated with Service Portal, not just configured it. Must-Have (Non-Negotiable) Hands-on experience with ServiceNow Virtual Agent integrated into Service Portal / Now Experience Experience designing AI-driven conversational workflows for end-users Strong knowledge of: NLU (Natural Language Understanding) Topic modeling & training utterances Conversation design Experience embedding/chatbot integration in: Service Portal widgets UI Builder / Now Experience Practical experience with: Predictive Intelligence AI Search / contextual search Solid scripting: JavaScript (Client + Server) Glide APIs Core Responsibilities Design and implement AI-powered Service Portal experiences Build and optimize Virtual Agent / AI Agent conversations Integrate AI Agent with: Catalog items Knowledge base Incident/Request flows Customize Service Portal widgets for chatbot embedding Implement: NLU models AI Search Predictive Intelligence use cases Work with stakeholders to define AI-driven self-service strategy Optimize user experience using analytics & conversation insights Strongly Preferred Experience with Now Assist (GenAI in ServiceNow) Experience with: IntegrationHub REST APIs for external AI integrations Exposure to: OpenAI / Azure OpenAI integrations with ServiceNow Experience building custom AI use cases (beyond OOTB Virtual Agent) #J-18808-Ljbffr Enterprise Solutions
Vacancy posted 3 days ago
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