Medical Office Receptionist

Job Description

Job Description

INNOVATIVE MEDICAL PRACTICE LOOKING FOR THE NEXT TEAM PLAYER!

What we are looking for: We are seeking a seasoned, highly motivated Receptionist to join our team full-time. In this role, you will perform administrative and clinical assignments that keep our patients happy and the medical practice running smoothly.

Dollars, Cents and Benefits: The minimum hours for this position are 35, with a maximum of 40 Monday through Friday and will be compensated at $18-$22/ hour depending on experience, benefits will be discussed after 90 days.

We would like a team player who can contribute positively to the growth by delivering operational excellence.

If this is you, continue reading!

RESPONSIBILITIES:

The office is very busy Monday through Friday. The ability to multi-task, stay organized and represent the practice in a professional manner is critical to the success of this role. Responsibilities include:

• Welcome patients and visitors with a ‘PATIENTS FIRST’ attitude whether in person or by telephone; answering or referring inquiries

• Answer patient inquiries and large call volume. Must have the ability to navigate phone conversations promptly and with a professional level of customer service

• Maintain reception and back office areas ensuring spaces are clean and organized at all times

• Ensure exams rooms are prepped according to policy standards

• Keep patient appointments on schedule; reviewing service delivery compared to schedule, reminding service provider of service delays

• Maintain patient accounts by obtaining, recording and updating personal and financial information

• Protect and abide by patient confidentiality policies and regulations

• Ensure availability of treatment information by filing and retrieving of medical records

• Obtains revenue data by recording and updating financials, recording and collecting patient billing, controlling credit extended to patients, filing, collecting and expediting 3rd-party claims

• Maintain business office inventory and equipment by checking stock to determine inventory levels, anticipating supply needs, placing and expediting orders, billing reconciliation; scheduling equipment and service repairs

• Establish effective rapport with other employees, customers, clients, patients, families, suppliers and physicians

• Contributes to team effort by accomplishing related results as needed

Skills and Qualifications:

· High School/ GED required minimum (Associates Degree is a plus) · Must have experience in healthcare

· Must have an operational mindset: highly organized with the ability to prioritize tasks based on importance throughout the day

· Knowledge of EMR and working with tablets (iOS/Apple)

· Have the ability to work with minimal oversight

· Excellent communication and problem solving skills

· Technical aptitude and quick learner – must be able to quickly learn systems, tools and operational processes

· Ability to work with minimal supervision and thrive in a fast pace environment · Must have a reliable transportation