Receptionist

Medical Office Receptionist

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Office Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Join our team at Western Carolina Orthopaedic Specialists, a growing, patient-focused practice dedicated to delivering exceptional orthopedic care in a collaborative and supportive environment. Our team includes one experienced orthopedic surgeon, with two more joining us this fall, along with a skilled nurse practitioner and physician assistant. We value teamwork, innovation, and a shared commitment to helping our patients move better and live well.

How you'll contribute

• Greet patients and visitors while providing professional and compassionate customer service.
• Answer, direct, and manage incoming phone calls and messages from patients, providers, and staff.
• Complete all aspects of the patient check-in and check-out process efficiently and accurately.
• Enter and update patient demographic and insurance information and collect copays or outstanding balances.
• Schedule appointments, referrals, and follow-up visits while coordinating required records and documentation.
• Monitor front office tasks, maintain organized patient records, and support daily administrative operations.
• Maintain a clean, organized front office environment and support overall clinic operations through teamwork and compliance with office policies.

What we're looking for

• High school diploma or equivalent required; associate's degree preferred.
• Previous medical front office or healthcare administrative experience preferred.
• Knowledge of medical terminology, insurance processes, and medical office procedures preferred.
• Experience using EMR/EHR systems and general computer proficiency.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to multitask, think critically, and remain professional in a fast-paced environment.

Schedule: Full Time, Days. Monday-Friday, 8am - 5pm.

Why join us

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

More about Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.