Client Service Lead

Client Services Group Job Location: Fresno, Sacramento, San Luis Obispo Schedule: Monday - Thursday: 9 hours / Friday: 4 hours Position Overview and Key Responsibilities The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships. Serve as the key client and business development lead within their assigned market sector Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results Maintain consistent and successful client management throughout the project lifecycle Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget Collaborate with leadership to bring strategic solutions to both prospective and existing clients Build a team to deliver company business and revenue goals for assigned market sector Lead proposal development, presentations, and pitching efforts to win new business Craft client engagement strategies and pursuit plans in line with company overarching goals Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients Shape technical approaches and strategies for winning and delivering work Act as a visible advocate by engaging in industry and professional organizations Meet annual sales objectives from both retained and new clients Form and guide client and project teams to effectively meet client needs Oversee the financial performance of projects within your client portfolio, including budgets and targets Coordinate with other client service leaders and internal units to achieve broader business goals Lead negotiations with clients, teaming partners, and subconsultants Market Sector and Business Development Responsibilities Outside of high-level project management, the CSLs are the main driver of key design-build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must: Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods) Expertise to connect with clients across our service offerings (i.e., understands process beginning to end) Maintain strong technical expertise to accurately scope, price and manage design-build projects Step into projects at critical phases to ensure alignment with budget, schedule, and delivery Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships Minimum Qualifications Technical background is required; this is not purely a sales role. A sales-only background will not be considered 15+ years experience within the AEC industry; 20 years of experience preferred Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor) Strong analytical and problem-solving skills Ability to work independently and collaboratively within a team Experience with Microsoft Office, including Word and Excel is required Compensation and Benefits The salary will be determined by the candidate's skill and experience level and is highly competitive with industry standards. The benefits package includes employee health coverage (50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program (ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience. #J-18808-Ljbffr 4Creeks, Inc.