Impact Team Director of Rooms

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. 

We are committed to providing you with:

• Excellent compensation package: $90k-$100k
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

The Impact (Task Force) Director of Rooms is an assignment-based leadership role responsible for overseeing all aspects of the Rooms Division including Front Office, Housekeeping, Laundry, Guest Services, and other related areas. This leadership role ensures operational excellence, high guest satisfaction, team development, and achievement of financial goals while upholding brand standards. Must have availability to travel up to 100% of the time.

• Lead and manage the Rooms Division teams to deliver exceptional guest experiences.
• Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments.
• Inventory management to include linen, pars, etc. 
• Ensure seamless interdepartmental communication and collaboration.
• Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement.
• Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets.
• Develop and implement strategies to elevate service quality and operational efficiency.
• Recruit, train, mentor, and develop department leaders and team members.
• Ensure compliance with all safety, hygiene, and brand standards.
• Maintain a visible presence during peak guest periods to support the team and engage with guests.
• Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

REQUIRED SKILLS/ABILITIES:

• Must have availability to travel up to 100% of the time.
• Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment.
• Must have both Hilton and Marriott full-service experience.
• Demonstrated ability to lead, inspire, and develop high-performing teams.
• Strong financial and analytical skills, including experience managing departmental budgets.
• Exceptional communication, organizational, and problem-solving skills.
• Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.).
• Bachelor’s degree in hospitality management or a related field preferred.