Department Lead

Department Lead

The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.

Responsibilities include:

• Adhering to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
• Monitoring and maintaining accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies in inventory, and replenishing department inventory from the stockroom or top stock.
• Overseeing the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
• Coordinating and executing price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
• Managing the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
• Maintaining a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
• Providing exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
• Providing support at the front end by processing transactions or loadouts as required.
• Using general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Operating handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participating in cross-training for flexibility in various departments and responsibilities.
• Actively participating in learning initiatives offered such as training programs, workshops, and webinars. Leveraging these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Providing friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrating behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Performing other duties as assigned.

Essential Qualities for Success include:

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrated ability to adapt to changing priorities, unexpected challenges, and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements include:

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.