Program Manager

Program Manager (Project), Basic & Transitional Studies (BaTS)Job ID: 15085Location: Bellevue CollegeFull/Part Time: Full TimeRegular/Temporary: RegularPosition SummaryThe Program Manager supports the delivery of instruction and student success by administering, organizing and managing student recruitment, guidance, and operations of specific programs within the Arts & Humanities (A&H), Academic Affairs Division. Programs supported by this position, with average number of students enrolled annually as follows: - English Language Acquisition (ELA): 800 - English Learning Institute (ELI): 100.The Program Manager has influence on program policies and procedures by performing the following duties: Work closely with the Program Chair of each program; Co-create, develop and update the program student handbook with the Program Chairs and Associate Dean of Basic and Transitional Studies (BaTs) and ELI; Develop holistic intake/registration processes to improve accessibility of the program and recruit diverse students in collaboration with the program navigators and support staff; Create, communicate and maintain program intake procedures and registration policies (permission codes, program registration deadlines, and wait lists); Conduct student QuickAdmit enrollment procedures and tuition waiver distribution and tracking; Co-create and uphold program procedures with the Program Chairs; Initiate and lead process improvement and change management using Lean principles.The Program Manager has financial influence on state and grant budgets by performing the following duties: Verify class rosters for billing related to enrollments; Notify Program Chairs & Dean when enrollments are not meeting target and make recommendations for class cancellations as needed. Based on analysis of quarterly budget reports, run and analyze quarterly budget reports to review revenue generated by FTEs and Fees; Advise Program Chairs on fiscal related decisions (i.e. class cancellations, equipment purchases, adjusting class fees).Pay, Benefits & Work SchedulePosition Salary Range: $56,916/year - $76,572/yearThe salary information shown above is a general guideline only. The salary will be determined based on candidate's qualifications and related experience, as well as market and business considerations. Individuals newly hired to Classified position are placed in a salary range based on the WPEA Collective Bargaining Agreement.We offer comprehensive compensation package with salary and benefits as the main components. Competitive salary is within the Range stated above, and commensurate with qualifications and experience. Generous benefits are offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.The employee is scheduled to work 40 hours per workweek. This is a six month project Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).About The CollegeBellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our vision, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.About the DepartmentTo achieve student success, Academic Affairs provides high quality, accessible educational programs and services; advances teaching and learning excellence; and engages in pluralism, inclusion and global awareness in all learning environments.Essential FunctionsData and Site Management• Manage document management system data collection and procedural documentation (i.e. SharePoint, SmartSheet, MS 365) for each program (ELA and ELI).• Coordinate with various campus services and departments (Enrollment Services, IT, Strategic Planning, etc) as needed to streamline program policies and procedures.• Collect quarterly forms for retention- File forms according to College/Division/Program procedure.• Manage and maintain program website in content management system according to division and college standards.• Run various queries and reports in LACES, QARs, PeopleSoft, and TargetX student management systems.• Run, review, and analyze quarterly budget reports, purchasing reconciliation, and invoices.• Advise program chairs on fiscal and program data related decisions.• Collaborate with staff, faculty, and leadership on federal data collection, verification, and reporting, and development and maintenance of such procedures to maintain state and federal regulations.• Compile, analyze, and distribute program and general student data that is used for reports, accreditation, program planning, assessing effectiveness, enrollment projections and state reporting; coordinate with Enrollment Services and Effectiveness and Strategic Planning as needed.• Maintain and verify program compliance to state and federal regulations.• Attend state and federal workshops and trainings as needed.Advising/Intake/Enrollment Management• Guide prospective and current students by providing accurate information regarding each program.• Meet with students individually and/or in groups in person, via phone, online, drop-in appointments.• Manage and process intake paperwork, waitlist, and LACES forms.• Organize and lead information sessions as needed.• Plan ELA intake process and help proctor new student CASAS testing.• Collaborate with BaTS program managers, navigators, and support staff to develop and maintain advising, intake, and enrollment management procedures that align with federal and state regulations.• Collaborate with Enrollment Services and Public Safety to develop enrollment procedures and to process tuition waivers and parking passes.• Assist faculty in scheduling CASAS post-testing.• Create and distribute permission codes and assist with registration.• Compile and review student information content for accuracy (waitlist, rosters).• Analyze and monitor student enrollment activities.Program Management• Manage shared email inboxes.• Implement improvements and systems to report outcomes and monitor compliance with grants and contracts.• Collaborate with Program Chairs to plan quarterly classes based on retention, enrollment projections, and trends analysis.• Collaborate with staff, faculty, and leadership to regularly review program pathways and compliance with federal and state regulations.• Actively network and create successful partnerships across the college and larger community to strengthen the program.• Network across statewide and local agencies regarding BEdA models, practices, programs, policies for consideration and integration at Bellevue College.• Maintain and verify program compliance to state and federal regulations.• Maintain state or federal required credentials for program management.• Attend state and federal workshops and trainings as needed.Marketing and Outreach• Collaborate with Associate Dean and Program Chair(s) to develop annual marketing and recruitment plan for each program.• Create, develop, compile and write communications and promotional literature for distribution via marketing materials (i.e. flyers, posters, brochures).• Manage and maintain program website with accurate and current information about the program, intake/registration processes and other useful resources for students.• Collaborate with Institutional Advancement to create digital and print materials that are in line with Bellevue College branding and college policies.• Work with Information Technology and Institutional Advancement to create translated versions of the website and print materials.• Participate in campus outreach events.• Collaborate with other campus departments to organize events and disseminate information about programs.Events• Bi-weekly meetings with the Program Chair and/or faculty.• Follow campus procedures to organize program related events/meetings (campus catering, meals with meetings).• Represent programs at meetings as assigned by Associate Dean of BaTs and ELI.• Distribute information, initiatives, and actions to campus and community.• Event planning (graduation, program meetings, staff meetings).• Room