Patient Experience Specialist

Full-time employee: MondayFriday, 7:30 AM4:30 PMDescriptionLonerock Clinic is growing and seeking a professional, compassionate Patient Experience Specialist to join our front office team. This full-time role is the face of the clinicresponsible for welcoming patients, supporting a smooth front desk experience, and ensuring every person who enters our doors feels cared for and respected.Key Responsibilities:Greet patients and visitors in a warm, professional mannerAnswer phones, manage multi-line call systems, and direct inquiriesSchedule, confirm, and manage appointmentsCheck in/out patients, collect copays, and verify insuranceAccurately enter and update information in EHRSupport administrative tasks to ensure front office efficiencyWork closely with the clinical team to ensure quality patient flow and communicationWhat Were Looking For:Experience with eClinicalWorks (eCW) preferred, but not required1+ year working in a medical front office or administrative roleStrong written and verbal communication skills Ability to multitask, stay calm under pressure, and maintain a positive attitudeDetail-oriented and team-orientedHigh school diploma or equivalent; additional training in medical office management is a plusAbility to provide culturally appropriate compassionate care to all genders, races, and ethnicities.Why Join Lonerock Clinic?Competitive pay based on experience: $22-25/hourFull-time hours with a consistent weekday scheduleBenefits start after 60 days of employmentOpportunity to join a dedicated and compassionate teamLonerock Clinic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancyrelated conditions), sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.
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