Bilingual Receptionist

Bilingual Receptionist Spanish (Contract) | Tewksbury, MA

Location: Tewksbury, MA (On-site at 367 East Street) Schedule: Monday Friday, 8:45 AM 5:00 PM (45-minute lunch break) Assignment Length: 6 Months (Contract) Client: Commonwealth of Massachusetts / MassHealth Enrollment Center

Job Summary

Sigma, Inc. is seeking a Bilingual Receptionist (Spanish/English) to support the MassHealth Enrollment Center in Tewksbury, MA. This is a front-facing, fast-paced role ideal for candidates with strong customer service, clerical, and administrative support experience. The Receptionist will greet visitors, manage phone inquiries, handle mail, maintain records, and perform data entry using Microsoft Word and Excel.

Key Responsibilities

• Greet and assist visitors in a professional and courteous manner
• Answer incoming phone calls and provide routine information
• File and maintain records using standard classification systems
• Prepare correspondence, forms, and reports using Microsoft Word and Excel
• Receive, open, date-stamp, scan, and distribute incoming mail
• Scan and index documents in the Captiva system
• Retrieve files and respond to internal and external inquiries
• Update spreadsheets, logs, and office tracking systems
• Operate office equipment (copiers, fax machines, postage meters, printers, phones)
• Maintain office supply inventory and assist with ordering supplies
• Assist with scheduling, appointments, and daily workflow coordination
• Create letters, emails, reports, spreadsheets, and memoranda
• Work collaboratively in a team-based environment

Required Qualifications

• Spanish/English Bilingual (Required)
• Minimum of 3 years of office or clerical experience (or equivalent education/experience)
• Strong working knowledge of Microsoft Word and Excel
• Comfortable using computers for data entry and document creation
• Ability to type, file, and manage records accurately
• Strong verbal and written communication skills
• Ability to work in a fast-paced, front-facing office environment
• Ability to lift up to 35 lbs

Preferred Qualifications

• Prior experience in a government, healthcare, or public service office
• Experience using document imaging or indexing systems such as Captiva
• Strong customer service and front desk experience