Ambulatory Access Specialist

Epic Scheduling & Cadence Templates Specialist

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for assisting in the validation, maintenance, and support of Epic Scheduling & Cadence Templates. Performs in-depth analysis of operational scheduling requirements including complex scheduling protocols and building provider templates, data collection, report details, and department specific workflows. Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined appointment scheduling process.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Establishes and maintains positive working relationships with outpatient clinics, departments or division staff and leadership.
• Coordinates & maintains master provider scheduling templates requests that align with organization template standards and scheduling best practices for assigned areas.
• Demonstrates expertise in scheduling operations through analysis of template and scheduling processes & utilization; recommends improvements including enhanced system functionality.
• Collaborates and consults with essential parties regarding scheduling & templates design, change requests (providers, clinics leadership, schedulers, etc.) and gains approval.
• Provides change control oversight and forecasts impact to access with proposed changes (EPE, clinic flow, room utilization, capacity & demand, patient scheduling) for patients, providers and clinics.
• Distributes and reviews key metric reports with assigned areas on a regular basis; recommends adjustments as needed.
• Provides training, knowledge and education to ensure adherence to Organizational Template Standards and scheduling best practices in a variety of formats and audiences (meetings, classroom, one on one, etc).
• Assists with testing, development and implementation of Epic upgrades & enhancements.
• Collaborates with IT on system changes needed.

Knowledge / Skills / Abilities

• Demonstrates excellence in verbal and written communication.
• Strong presentation& negotiating skills (discussions with providers & leaders).
• Ability to prioritize and multi task.
• Ability to analyze data and recommend workable solutions.
• Problem solving and troubleshooting skills.

Qualifications

Required

• Four years of provider appointment scheduling, provider template building, or equivalency.
• Epic Cadence Certification to be obtained within 1 year.

Qualifications (Preferred)

Preferred

• Experience using Epic for Business systems.
• Bachelor's degree in Health Care, Business, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Speaking