Care Coordinator

Care Coordinator Hope Solutions, a non‑profit agency serving over 2,000 homeless or at‑risk families and individuals in Contra Costa County, is hiring a Care Coordinator. The role supports transitional aged youth (TAY) ages 18‑24 to achieve housing stability and personal development through supportive engagement, safety monitoring, and life‑skills coaching. Responsibilities Create a welcoming, safe, and structured environment for TAY by keeping the site clean, modeling trauma‑informed, strength‑based, and culturally responsive practices. Build trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience. Support daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self‑sufficiency. Reinforce individualized service plans developed by the team by providing day‑to‑day encouragement, coaching, and reminders aligned with youth goals. Monitor and de‑escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem‑solving strategies. Assist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness. Assist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success. Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner. Provide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies. Support youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate. Cultural Responsiveness Awareness of and aptitude to understand, respect, and adapt to cultural and identity‑based differences within group environments appropriately and effectively. Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging. Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals. Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment. Organizational & Administrative Responsibilities Professionally represent Hope Solutions in all circumstances. Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety. Comply with all local, state, and federal regulations and Hope Solutions policies and procedures. Complete required administrative paperwork and reports in a timely and accurate manner. Attend all required meetings, including staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies. Complete required personnel‑related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner. Document all services provided in a timely manner. Assist with data generation for reports and funding applications as needed. Perform other duties and responsibilities as assigned. On‑call, after‑hours, and backup work may be required. Work Location Classification Site‑Based: Work is primarily performed at an assigned Hope Solutions location. This classification applies to roles where on‑site presence is needed to support administrative operations, program operations, clients, supervision, and team collaboration. Work from home must be approved in advance by the Program Director or Manager. Written approval (email) is required. All new program employees are expected to work on‑site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager. Client‑facing work may occur on‑site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client‑present coordination of community resources/services, and other direct service activities. This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations. When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same‑day situations, the employee must notify leadership as early as possible and follow directions regarding work‑from‑home approval, schedule adjustment, or use of leave time. When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. Position Qualifications Knowledge of and belief in Positive Youth Development and Housing First philosophy and strategies. Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. Experience with and/or interest in handling light maintenance skills is strongly preferred. AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years’ experience in property/facility management. Bilingual in English/Spanish is a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft and database applications. Must pass Live Scan screening and TB test. Salary contingent upon skill and experience. Physical Qualifications The person in this position may make home visits to clients who live on second or third‑floor apartments (without elevators) and will need to be able to climb stairs. May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. Compensation & Benefits Flexible, dynamic work environment. 100% premium paid for employee Kaiser health and dental care. Matched 403b retirement savings. 11 paid holidays, plus 3 floating holidays. Ability to accrue 2‑4 weeks vacation depending on tenure. Life insurance and Employee Assistance Program. We are an equal‑opportunity employer. If you're a good fit, we want to meet you! Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered. #J-18808-Ljbffr Hope Solutions