Bilingual Customer Service Representative
Insight Global
Bilingual Customer Service Representative
Required Skills & Experience: Fluent in both Spanish and English, 2+ years of customer service experience, experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. Strong communication skills and the ability to satisfactorily resolve issues. Solid ability to multitask with exceptional organizational skills. Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Nice to Have Skills & Experience: Prior experience within the logistics, supply chain, warehouse, or dispatch industry.
Job Description: Insight Global is looking for a Bilingual (Spanish and English) Customer Service Representative to join a 3rd party logistics company's customer service team in Pompano Beach FL. You'll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Day-to-Day: Assist customers and business partners via telephone and email, handle customer complaints in a calm, professional manner, diagnose, assess, and resolve problems or issues, monitor progress of delivery routes, process changes or cancellations to delivery orders.
Pay rate: $16.50-$17/hr. Shifts: 1.) Sunday-Thursday 9 AM - 6 PM 2.) Tuesday-Saturday 9 AM - 6 PM
Vacancy posted 2 days ago
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