General Manager

Job Description

Job Description

Retro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels.

We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences.

Key Responsibilities:

• Leadership & Team Development:
  • Recruit, train, and mentor staff to achieve performance excellence.
  • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.
• Operations Management:
  • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.
  • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.
• Member Engagement & Retention:
  • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).
  • Develop strategies to increase membership retention, targeting a churn rate below 5%.
• Sales & Marketing:
  • Drive membership growth by meeting or exceeding monthly new membership targets.
  • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates.
  • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.
• Financial Management:
  • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.
  • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.
• Performance Analysis:
  • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.
  • Continuously identify opportunities for improvement based on data trends and feedback.

Qualifications:

• Minimum of 1 year of experience in a managerial role within the fitness, retail, or hospitality industry.
• Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.
• Strong leadership, problem-solving, and team-building skills.
• Excellent communication and customer service abilities.
• Proficiency in financial reporting and CRM systems.
• Passion for health and fitness.

What We Offer:

• Competitive salary and performance-based bonuses.
• Complimentary gym membership.
• A chance to lead a passionate team in a thriving fitness community.