Operations Manager

Operations Manager

Location: Raleigh, NC (Hybrid) Employment Type: Full-Time (Remote/Hybrid) ~ 80% Remote with ~20% In-Person/Travel, ~1 visit per month to company HQ in North Carolina and ~1 international visit per quarter.

Salary: $100K+ w/ equity & bonus (Comprehensive Health, Dental, Vision)

Position Overview:

MCFA is partnering with a NC-based construction tech start-up and leading their search for an Operations Manager to own the day-to-day engine of operations. You'll be hyper-focused on optimizing productivity and performance and observing/building/refining systems and teams that serve as a foundation for scalable growth.

Key Responsibilities:

• Lead the design, and roll out of processes and standards to build a repeatable system
• Run the processing pipeline end to end: intake, estimation, QA, and delivery, hitting throughput and quality targets as volume grows
• Manage and grow a distributed operations team: hiring, training new batches, capacity planning, and performance management
• Manage and use operational data: identify and treat bottle necks, analyze per-plan hours, stage-level time sinks, rework, and quality escapes to find where the pipeline is slow or error-prone
• Run experiments inside the team: pilot process changes, measure the effect, keep what works
• Work with Product and Engineering to turn recurring operational pain into well-formed tickets, prioritize what saves the most hours, and verify fixes actually land
• Own onboarding of new client requirements so estimators are not re-deriving preferences plan by plan

Qualifications:

• Proven experience managing teams in a service delivery role (operations, production, BPO, or similar)
• Process builder: you have designed workflows, standards, and quality systems
• Lean Processing and Six Sigma training. Experience designing and implementing process improvements
• Data Analytics Skills: comfortable in spreadsheets and dashboards, able to reason from data to root cause, and able to build performance metrics
• Basic understanding of US construction (commercial or residential), or the demonstrated ability to build that understanding fast
• Experience hiring and training people
• US Based, with the ability to travel to Raleigh NC intermittently

Total Rewards:

• Base + OTE + equity + PTO
• Comprehensive Healthcare, Dental, Vision

About MCFA: MCFA is a trusted talent acquisition and advisory firm supporting construction, real estate, infrastructure, and public sector clients nationwide. We specialize in helping our partners attract high-impact talent to achieve operational excellence and long-term growth.

MCFA is an Equal Employment Opportunity Employer. MCFA does not discriminate against any applicant or employee with regard to hiring, tenure of employment, promotion, transfer, selection for training, or any other terms or conditions of employment because of race, color, religion, sex, age, sexual orientation, disability, gender identity or national origin, status as a Vietnam-era or special disabled veteran in accordance with applicable federal law, or on any ground protected by state or local law in each area in which MCFA maintains facilities.