Customer Service Representative

Job Description

Job Description

About Source of Hope LLC

Source of Hope LLC is an Arizona-based Home and Community-Based Services (HCBS) provider dedicated to supporting individuals with developmental disabilities and their families. We believe every individual deserves the opportunity to thrive, participate in their community, and achieve their personal goals through high-quality, person-centered services.

Our mission is to provide compassionate support, meaningful resources, and exceptional care while building strong relationships with the families and communities we serve. We are seeking a friendly, motivated, and outgoing professional to help us expand our reach and support more families throughout Arizona.

Position Summary

Source of Hope LLC is seeking a Part-Time Customer Service Representative / Community Outreach Coordinator to serve as the first point of contact for prospective families and community partners. This role combines excellent customer service with community outreach and business development efforts.

The ideal candidate will be passionate about helping families navigate services, building relationships within the community, and promoting the mission of Source of Hope LLC. A key responsibility of this position is identifying, connecting with, and welcoming new families who may benefit from our services.

This position offers flexibility and the opportunity to make a meaningful impact by helping individuals and families access quality support services.

Essential Duties and ResponsibilitiesCustomer Service & Family Support

• Answer incoming phone calls, emails, and inquiries from current and prospective clients.
• Provide accurate information regarding Source of Hope LLC services and programs.
• Assist families with understanding available services, eligibility requirements, and enrollment processes.
• Maintain professional, compassionate, and responsive communication with clients and families.
• Address questions, concerns, and service-related inquiries in a timely manner.

Family Recruitment & Community Outreach

• Actively identify and engage prospective families who may benefit from Source of Hope LLC services.
• Monitor provider service hours to ensure authorized hours are utilized appropriately and efficiently.
• Track service utilization and identify underutilized or overutilized service authorizations.
• Communicate regularly with providers regarding available service hours, scheduling needs, and service delivery expectations.
• Build relationships with community organizations, schools, support coordinators, healthcare professionals, and advocacy groups.
• Attend community events, resource fairs, workshops, and networking opportunities to promote agency services.
• Conduct outreach efforts through phone calls, email campaigns, social media, and community engagement initiatives.
• Develop and maintain referral sources and community partnerships.
• Follow up with prospective families and guide them through the intake and enrollment process.
• Track outreach activities and maintain records of referrals and prospective clients.

Administrative Support

• Maintain accurate records of client inquiries, referrals, and outreach activities.
• Assist with data entry, document collection, and client onboarding processes.
• Schedule appointments, meetings, and follow-up calls as needed.
• Support management with marketing and recruitment initiatives.
• Assist in maintaining client and provider databases.

Relationship Building & Brand Representation

• Represent Source of Hope LLC professionally within the community.
• Promote the organization's mission, values, and services to prospective families and community stakeholders.
• Build trust and establish long-term relationships with families and referral partners.
• Help increase community awareness of available HCBS and DDD services.

QualificationsRequired Qualifications

• High school diploma or equivalent required.
• Customer service, sales, outreach, marketing, healthcare, or social services experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to build rapport with individuals from diverse backgrounds.
• Comfortable speaking with families, community organizations, and referral sources.
• Proficiency in Microsoft Office, Outlook, and basic computer applications.
• Ability to work independently and meet outreach goals.
• Valid driver's license and reliable transportation for local travel.

Preferred Qualifications

• Experience working with individuals with developmental disabilities and their families.
• Knowledge of Arizona DDD services and HCBS programs.
• Experience in community outreach, recruitment, marketing, or relationship management.
• Bilingual candidates are strongly encouraged to apply.

Benefits

• Competitive hourly pay
• Flexible part-time schedule
• Paid sick leave (where applicable)
• Professional development and training opportunities
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact in the lives of individuals and families
• Growth opportunities within a mission-driven organization

Why Join Source of Hope LLC?

At Source of Hope LLC, we believe strong relationships are the foundation of quality care. By joining our team, you will play a critical role in helping families find the services and support they need while contributing to the growth and success of an organization dedicated to improving lives every day.

We are looking for someone who is passionate about serving others, enjoys connecting with people, and is excited about helping families become part of the Source of Hope community.

Source of Hope LLC is an Equal Opportunity Employer and values diversity and inclusion in the workplace.