Desktop Support

Desktop SupportvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.Job DescriptionResponsibilities:Will perform all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment.This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Candidate must be able to:Handle difficult situations with clients and turn them into a win for the desktop support teamWork trouble tickets from systemBe a mentor to less experienced Desktop Staff, and be able to work tickets that they pass onSolve issues desk side and through remote desktopAnswer how to questions and resolve issues related to applications, printers, connectivitySetup and install new PC's,Maintain a positive outlook, be professional, and provide excellent customer serviceSome work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekMore than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical studyQualificationsExperienced in PC (desktop/laptop/thin client) support - both desk side and remoteExperienced in PC operating system support - Windows 7/10 installation, patching, and troubleshootingDesktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party softwareTroubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshootingAbility to modify system registry (reg edit)Industry certification (A+, Network+, MCP, etc.)Additional InformationAll your information will be kept confidential according to EEO guidelines.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply vTech Solution