Customer Service Specialist

Job DescriptionJob DescriptionCustomer Service Representative/Account SpecialistLocation:Lake Forest, CA (Onsite)Pay:$25.00 per hourJob Type:Full-Time | Temp-to-HirePosition OverviewWe are seeking a motivated, detail-oriented, and fast-paced Customer Service Representative to join our growing team. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys managing multiple priorities.The ideal candidate will have strong organizational skills, advanced Microsoft Excel capabilities, and the ability to coordinate shipments, support customer accounts, and collaborate cross-functionally with internal teams. WE WELCOME NEW BUSINESS GRADUATES!Key ResponsibilitiesCommunicate with customers via email and phone regarding orders, updates, and inquiriesReceive, process, and enter customer orders accuratelyCoordinate closely with Sales and Purchasing teamsPlan and schedule shipments, including international lead timesGenerate and maintain short-term and long-term (12-month) forecasting reportsProvide shipping updates and order status to customersIssue customer credits and manage RMA (Return Merchandise Authorization) processesMaintain and update customer requests in internal systemsAnalyze inventory needs and forecast for reservation planningRespond to product inquiries from customers and sales representativesGather project and technical information from customers and coordinate internallyPrepare and submit formal quotes to customersProcess sample ordersSupport Account Managers and Outside Sales Representatives in securing purchase ordersAssist with implementation of operational proceduresPerform additional duties as needed based on business needsRequired QualificationsBachelor’s degree (required)0-2 years of experience in:Customer serviceInside salesAccount managementBusiness developmentCustomer supportProficiency in Microsoft Office (Excel, Outlook)Preferred QualificationsExperience with SAP ERP systemsExperience in:Demand and supply forecastingOrder fulfillmentShipment planning with overseas lead timesFamiliarity with EDI systemsKey Skills & CompetenciesStrong attention to detail and organizational skillsExcellent written and verbal communication skillsAbility to multitask and manage competing prioritiesStrong problem-solving and analytical abilitiesTime management and sense of urgencyTeam-oriented with a positive attitudeHighly dependable and responsibleFast learner with strong computer and internet skillsWork ScheduleMonday – Friday8:00 AM – 5:00 PM (Day Shift)Additional RequirementsAbility to commute daily to Lake Forest, CaWork location: In-personJob Type: Full-timeShift: 8 hour shift, Day shift