IT Administrator

The IT Administrator is responsible for managing and maintaining Sunbirds computers, servers, networks, and security. The role involves overseeing user account management, system monitoring, resolving technical issues, network security, and ensuring systems remain up-to-date across general system upkeep and specialized tasks such as network or database administration. Tasks and Responsibilities Provide Level 1 to Level 3 support for end users and departments (Windows laptops, mobile devices, and peripherals) Manage user accounts, permissions, and licenses in Microsoft 365, SharePoint, and other platforms Perform network troubleshooting and implementation Maintain and support Cisco firewalls Maintain and support virtual machines on VMware, Azure, Linux KVM, and Nutanix platforms Server installation, configuration, and management Maintain and support point-to-point and client endpoint VPNs Handle ticketing via Jira and Freshdesk, ensuring timely resolution and SLA compliance Support onboarding and offboarding processes for devices, accounts, and access rights Maintain and update user and administrative documentation Support IT asset management, including hardware lifecycle, procurement, and inventory Identify and document recurring issues; propose and implement process improvements Coordinate with external suppliers and third‑party vendors when necessary Ensure smooth IT operations and support for local office infrastructure Qualifications 4+ years of hands‑on IT support experience in a corporate environment Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online Solid understanding of Windows operating systems, mobile device management, and IT peripherals Experience with budget planning, addition, and replacement of equipment Familiarity with ticketing systems and IT asset management Familiarity with Cisco Firepower firewalls and switches Familiarity with virtual machine platforms: VMware, Azure, Linux KVM, Nutanix Any Microsoft certifications are a strong advantage Excellent organizational and problem‑solving skills with attention to detail Strong communication skills and the ability to assist users at all technical levels Self‑sufficient, reliable, and able to take ownership of the IT environment while collaborating with the wider Sunbird teams Benefits We are all about delighting our clients and live/breathe the end client/user experience We stock the office with soda, snacks, coffee, and tea for you to refuel throughout the day We have an amazing PTO policy that allows you to take care of yourself and your family We offer medical, dental, vision, and life insurance to eligible employees We believe in collaboration, teamwork, creativity, and taking initiative #J-18808-Ljbffr