Customer Service Specialist

BMV Lead Customer Service RepresentativeBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.Role Overview: Customer Service Representatives are the frontline contacts for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This position serves at the Seymour, Indiana, BMV Branch Office.Salary: The salary for this position traditionally starts at $37,654.50 but may be commensurate with education and work experience.A Day in the Life: The essential functions of this role are as follows:Conduct customer transactionsAnswer customer's questions and provide guidanceAssist with the daily opening and closing of the branchCheck transactions to ensure accuracy, timeliness, and proper accountingWork with leadership to resolve escalated customer concerns and system problemsFile applications as completed throughout the dayAudit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accountingClarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and proceduresCommunicate to the proper chain of command any equipment failures requiring serviceEnsure training, development, and mentoring of CSRsWhat You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following:Top-notch communication skillsA high level of critical thinking and the ability to troubleshootAbility to process cash and card transactionsAbility to manage people, experienced in managing people/teamsAbility to successfully address customer concernsAbility to identify problems and recommend creative solutionsAbility to utilize good judgementAbility to apply fundamental cash management and accounting principlesProficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systemsAbility to multi-task in a fast-paced environmentAbility to travel up to 20 percent of the time to branch locations, training, or branch-related community activitiesA High School Diploma or High School Equivalent (HSE) is required, and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes:Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needsGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning accessEqual Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. State of Indiana