User Experience Designer & Strategist (UX Architect) - 23547-1

Job Description: User Experience Designer & Strategist (UX Architect)

Position Details

Role: User Experience Designer & Strategist (UX Architect)



Location: United States (On-site)- USA Dallas/Atlanta

Track: User Experience Design & Strategy

Role Summary

We are seeking an experienced User Experience Designer & Strategist (UX Architect) to define and design future-state operating experiences for healthcare business functions. This role focuses on understanding current-state operations, rationalizing workflows, and creating optimized future-state experiences enabled through process improvement, automation, and AI-driven transformation.

The ideal candidate will bring strong healthcare domain expertise, service design capabilities, and experience leading on-site discovery engagements with business and technology stakeholders.

Key Responsibilities

Discovery & Research

• Conduct on-site discovery sessions with business operations teams to understand workflows, user journeys, operational pain points, handoffs, exceptions, controls, and constraints.
• Perform current-state workflow and operational assessments to identify opportunities for optimization and transformation.
• Facilitate stakeholder interviews, design workshops, journey mapping sessions, and collaborative ideation exercises.

Experience Design & Strategy

• Design future-state operating experiences aligned with process rationalization, workflow redesign, automation, and AI enablement initiatives.
• Develop user journeys, workflow experience maps, service blueprints, personas, interaction models, and future-state operating concepts.
• Identify opportunities to simplify workflows, reduce manual effort, enhance usability, improve decision support, and drive operational efficiency.

Collaboration & Transformation

• Partner closely with business analysts, architects, data science teams, automation specialists, and delivery teams to align experience strategy with business and technology recommendations.
• Translate discovery findings into actionable design recommendations, prioritized opportunity backlogs, and implementation roadmap inputs.
• Support organizational change and adoption planning by assessing automation and user impact considerations.

Executive Communication

• Present findings, insights, and future-state recommendations to senior business leaders and executive stakeholders.
• Create executive-ready presentations and transformation recommendations supported by journey maps, service blueprints, and business outcomes.

Required Qualifications

• 8+ years of experience in:
  • User Experience (UX) Design
  • Service Design
  • UX Strategy
  • Product Strategy
  • Design Consulting
  • Business Experience Transformation
• Healthcare domain experience is mandatory, preferably in:
  • Payer Operations
  • Claims Management
  • Member Experience
  • Customer Service Operations
  • Provider Operations
  • G&A Functions
  • Audit & Compliance
  • Regulatory Workflow Transformation
• Experience working in consulting or discovery-driven environments with business stakeholders and cross-functional teams.
• Strong expertise in:
  • Future-State Operating Model Design
  • Service Blueprinting
  • User Journey Mapping
  • Workflow Design
  • Persona Development
  • Human-Centered Design
• Ability to analyze complex business operations and redesign them into streamlined, automation-enabled experiences.
• Excellent facilitation, communication, and executive storytelling skills.