Health Technician - Telehealth Clinical

Health Technician (Telehealth Clinical)

The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision. Assignments associated with this position include, but are not limited to:

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment;
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient sites and provider site, following instructions of a clinician to facilitate an effective clinical encounter;
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines;
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures;
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines;
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;
• Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system;
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care;
• Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations;
• Providing patient education via approved materials;

Supervisory Controls related to the position: How Work Is Assigned - The supervisor:

• Makes assignments by defining the overall objectives, priorities, and deadlines;
• Assists with unusual situations that do not have clear precedents;
• Ensures that the employee receives required training and possesses the appropriate resources to complete assignments.

Employee Responsibility - The employee :

• Independently plans the work, resolves problems, carries out successive steps of assignments, and adjusts using accepted standard operating procedures or practices;
• Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines, directives, instructions, and accepted practices in the occupation; and
• Refers new or controversial issues to the supervisor for direction and/or assistance.

How Work Is Reviewed - The supervisor reviews completed work for :

• Results achieved;
• Technical soundness; and
• Conformance with applicable regulations, policies, and requirements.

Work Schedule: Monday - Friday 7:30am - 4:00pm

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.