General Manager

General Manager

The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities:

• Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers
• Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices
• Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest
• Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)
• Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures
• Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions

Key Performance Indicators:

• Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Competencies:

• Self Manages - Advanced - Expert - Expert
• Communicates Effectively - Advanced - Expert - Expert
• Coaches and Develops - Advanced - Advanced - Expert
• Creates Teams - Advanced - Advanced - Expert
• Manages Food Standards - Advanced - Expert - Expert
• Manages Service Standards - Advanced - Expert - Expert
• Manages Restaurant Environment - Advanced - Advanced - Advanced
• Grows the business - Advanced - Expert - Expert
• Plans and Manages - Advanced - Advanced - Advanced
• Financial Accountability - Intermediate - Advanced - Advanced