Claims Service Specialist I - Hybrid

Other Perks Include Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Key Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout. Contact all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. Input and retrieve information using the automated claims system, request checks, form letters and other correspondence through the automated claim system. Evaluate case facts determining coverage, liability and reserves, and report on settlement; maintain a reminder system. With guidance, negotiate settlements with individuals, attorneys, and other insurance carriers within the granted settlement authority level. Keep management informed of activities and problems within assigned area of responsibility. Pursue subrogation and may arrange for salvage to obtain the maximum recovery. Provide information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim. Maintain claim files and document claim file activities in accordance with established procedures. Successfully complete all required in‑house training. Perform other related duties as required or requested. Manage and track all claims referred to subrogation counsel. Daily navigation and management of E-Subro Hub. Prepare well written contentions for arbitration filings when liability and damages are in dispute. What will you need? A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills. Highly effective time management skills. Strong attention to detail, accuracy, fairness and impeccable organization. A passion for helping others. Some customer service work experience preferred. Salary range: approximately $49,010 ($26.00 an hour) – $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #J-18808-Ljbffr