Service Manager

Service Manager – New Genesis Dealership Job Location: Infiniti of Orange Park - Jacksonville, FL 32244 | Education Level: Not Specified | Job Category: Automotive Service Manager – New Genesis Dealership Lead the Launch of a Luxury Service Operation The Hanania Automotive Group is seeking an experienced and driven Service Manager to lead the service department at our new Genesis dealership. This is a unique opportunity to build and develop a high-performing team while delivering the exceptional customer experience expected from a world-class luxury automotive brand. As Service Manager, you will be responsible for overseeing daily operations, driving profitability, developing employees, and ensuring the highest levels of customer satisfaction and service excellence. The Hanania Advantage At Hanania Automotive Group, we invest in our leaders and provide opportunities for long-term success. Competitive Compensation Package Performance-Based Bonus Opportunities Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Employee Vehicle Purchase Program Employee Discounts Ongoing Professional Development and Manufacturer Training Advancement Opportunities Across a Growing Dealer Group Responsibilities Manage all aspects of the service department's daily operations. Recruit, train, mentor, and develop service advisors, technicians, and support staff. Monitor department performance, productivity, and profitability goals. Ensure outstanding customer satisfaction and retention. Maintain compliance with Genesis policies, warranty procedures, and dealership standards. Review and manage repair order quality, technician efficiency, and shop productivity. Foster a positive, team-oriented culture focused on accountability and continuous improvement. Analyze departmental reports and implement strategies to achieve operational objectives. Maintain a safe, organized, and professional service environment. Qualifications Previous automotive Service Manager experience required. Luxury brand experience preferred. Proven track record of driving customer satisfaction, profitability, and employee development. Strong leadership, communication, and organizational skills. Ability to lead by example and inspire high performance. Understanding of dealership service operations, fixed operations metrics, and manufacturer programs. Valid driver's license with an acceptable driving record. Must be able to pass pre-employment screen (background & hair follicle drug test). Join the Genesis Experience This is more than a management position—it's an opportunity to help establish the culture, standards, and success of a brand-new Genesis dealership. If you are a passionate leader who thrives on building teams, delivering exceptional customer experiences, and driving results, we invite you to apply today. Join the Hanania Automotive Family and help shape the future of Genesis service excellence. An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr