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Level 1 Help Desk Analyst

Software Technology, Inc.

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Monitor ticket queues, assign tickets to appropriate internal and external support staff, elevate tickets outside of SLA’s until resolved. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Bilingual - Spanish IT Help Desk Call Center experience #J-18808-Ljbffr Software Technology, Inc.

Vacancy posted 20 hours ago
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